ComplaintsforTech for Less Inc

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March, I received the new ******* 9 QN77S90CAF 77" Class S90C Smart OLED TV that I bought from Tech For Less (known as tfldealz on ****** I finally got around to unboxing it last week and the panel was shot (no picture, just sound). Tech for Less refuses to replace it as I have exceeded their return policy (they say is only falls under the ******* warranty. I spent about an hour on chats and calls with ******* support who also refuse to replace as their warranty policy is only to repair, not replace. So a brand new but broken TV that neither Tech For Less (tfldealz) nor ******* will stand behind.

  Business response

  06/25/2024

  Sorry for the disappointment, but since it has been *************************************************************************** a repair, which you noted they will do.

• Initial Complaint

  04/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business is robbing myself and other people. The evidence is everywhere just search them on *******

  Customer response

  04/27/2024

  Techforless sent me the wrong item. Are constantly doing this or sending people damaged items and charging them for it. Its a scam. A restocking fee scam. 
  

  when I went to get the correct item or a refund they kept moving the goal post back by saying we need to wait til the tracking number is registered or we need to wait til it moves however I had the same tracking number and while they were saying these things I observed that fed ex had both received and shipped the package. 
  

  techforless has received and re listed the item. I have yet to receive a refund. 

  Business response

  04/29/2024

  We accidently send the customer the wrong part, and when he contacted us on April 19, we provided him a prepaid return label that same day.  When the return was received late Friday the 26th and processed in our warehouse, we refunded the customer on Monday (Apr. 29) in the morning.  We do not force our employees to work on weekends, so there are some delays that happen, but by taking care of our employees and customers, we have been able to successfully stay in business for over 23 years.

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good Evening, On April the 13th 2022 I placed an order for a **** Battery Pack. I received the product and installed the unit on June the 30th I sent an email to tech for less and received an email back in regards to the issue I was having. The battery pack showed that the batteries were non functional and needed to be replaced. ******* was great through email and sent me a return shipping label. We removed the device from the customers home who does not live at the location on 7/1/22 not knowing I only had 30 days from the time of purchase and that they had already extending the time. The device was repackaged in the same condition as we received it and prepared for shipping and put on our loading dock bay. On August the 16th I started looking for the device to see what the status was and noticed that the shipping label had never been scanned. I found that the box and it had been moved to a shelf as inventory so I placed it back on the dock for pickup. I verified the package was picked up this time. I called on 11/8/22 to check on the product. I speak to someone that informs me that they have destroyed my device since I had not communicated with them. I tell them that this is more than unacceptable and I am told a manager will call on 11/9/22. I did not receive a call on 11/9/22 so I called on 11/10/22 and the so called manager answered. I inform him what's going on and he immediately goes into deflection mode about it all be my fault. We argue and cuss a few minutes and I am infuriated. I tell him that I understand everything but send me my product back. He states that it was demolished when it came in and not in the condition it was in when I received it. I asked for proof and then he miraculously finds the part and says he will send the demolished product back. I told him I would pay and asked how much it would be and his comment was "Oh your definitely going to pay". Well at this point I assume he will destroy the unit no matter what so I hang up.

  Business response

  11/14/2022

  We did our best to make things right.  The customer contacted us outside of our 30 day return policy.  However, as a goodwill gesture, on July 6th (70 days after delivery) we still provided a free return shipping label and since the customer told us this was urgent, offered a replacement unit to be shipped when we received the other unit back.Which was not send back to us until Sept. 20.  The customer had the product for almost 5 months, then shipped it back to us.  And it was packaged in such a way that the item was damaged and no longer usable.  We offered to ship the damaged item back, but when we told him he would have to pay for the shipping, he declined this.

  Customer response

  11/15/2022

   
  Complaint: 18388530
  
  I am rejecting this response because: the customer service person I spoke to first told me that my unit had already been destroyed and discarded of. I then spoke to the manager and he told me the same thing. I was not told they received it destroyed until I told the manager that this was unacceptable. I assume that if a product is destroyed when you receive it you would make said customer aware or deny the package. I did state to send it back and that I would pay for it until it dawned on me without proof of the item being destroyed at that exact moment then it didnt matter because it was going to be destroyed when I received based off of the conversation with the manager. I know the customer is not always right and I definitely screwed up on getting this product back to tech for less in a timely fashion but I feel it is there responsibility to make the customer aware of what has happened or going to happen once my purchased product is received by the retailer. I screwed up and I am willing to admit that but tech for less is taking no responsibility in receiving a damaged product and not making me aware no matter how long it had been and if the product wasnt damaged when they received then they are being really shady. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 6/14/22 I placed order No. TL1943909 with this business and charged $272.64. When I tried to contact the business, each response ignored my questions and they even created an account for me I didnt ask for. Though I went through their customer service correspondence on their website, they claimed to have no records of these interactions. I received one email that was supposedly from them but had just a persons first name, no text or images associated with their business, and another dead link as to where the email thread began. They would direct me to a webpage that just said error found. My complaint is that this business has made it literallynot figurativelyimpossible to get in touch with them through any channel. It now just says theres no history of my purchase in red text when I try to contact customer support.

  Business response

  07/26/2022

  We provided tracking details for the order as it had shipped on July 14th and the customer contacted us about canceling on July 15th.  We reached out to the customer after seeing this write up to find out how we can help since they started a PayPal claim and we are waiting on an answer from the customer. 

  Customer response

  07/26/2022

   
  Complaint: 17600742
  
  I am rejecting this response because: anyone who gets back to me avoids the simple request for me to just return the item. I have asked so many times and they're still stalling.
  
  Sincerely,
  
  *************************

  Business response

  08/01/2022

  We have reached out to the customer multiple times.  ********************, please note that we have nothing further to note on this case.

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