3 Customer Reviews
Review from Tammy T
1 star06/02/2024
The tan your hide on new center point in **************** told me my contract was over in may yet they took another ***** from my account today. When I called them they said its not over until July. Even though I was told May. Then they gave me a email address and said it was corporate which it is not. I gave this sorry place the benefit of the doubt because they did this the first time I had a contract as well. Will never use them again and if you value your money you shouldnt either!!!
Tan Your Hide Response
06/03/2024
*****, you signed a 10 MONTH contract. You started 9/7/2023, and 10 pmts to follow, just like the last couple contracts you've signed in the past. So your last payment is July. We apologize that someone told you ***, I'm not sure where that would have come from. If you know what day you were told that we can address that with the employee.
But You are signing 10 month memberships each time, so it hasn't changed that you will have 10 pmts each time. I'm sorry that you feel this is a " sorry place" to tan. We try very hard to keep our members happy, and give you the very best of equipment and bulbs that are always getting updated. We offer extremely clean salons, and try to staff the best that we can find to be there for you. We also offer free renewals for members and try to give specials deals each time you do renew. I would hope that you would change your review as we didn't do anything wrong, except the employee will be talked to.
Review from Victoria L.
1 star10/04/2022
Membership beware......Upon recently moving out of state due to marriage, I emailed to let Tan Your Hide know I moved and was not in area that had a Tan Your Hide and needed to cancel my membership. I was told that they were unable to cancel my membership unless I had PCS orders and to provide them if that was the case. It does say in the contract about cancelling if military PCS orders yet in one paragraph it states "If you have a renewable membership, the renewal will start automatically, unless cancelled in writing, prior to your expiration date. If you have a month to month membership, the payments will continue indefinitely, until cancelled by you in writing 30 days prior to the last eft. If you choose to cancel a month to month membership, this membership is no longer available and you will need to rejoin on a different membership when you return." According to a reply from a review on 8/19/2022 it was stated "we do cancellations in extenuating circumstances". So due to a moved out of state, where there are no places to use my membership, I am paying for services that I can not use. This also happened when COVID 19 sent us into lock down in 2020. They did not stop memberships. In other words I am paying someones paycheck, to keep the business open as well as pay for the businesss out of pocket expenses for the next **** months. This is completely unacceptable.Review from Eric B.
1 star02/12/2022
This business does not honor their hours of operation. Consistently I arrive to find them closed during the hours I can tan. I pay nearly $100 a month for my services and can't use the facility during my availability during their scheduled business hours. Shame on Tan Your Hide. Waisted time, expensive tanning lotion, gas, and my membership fees. DO NOT TAN HERE! Find better customer service elsewhere. Business opens at 9am. I took a picture of them closed at 9:37am. This the third time Ive had this issue. COVID and staffing are not excuses for poor customer service when a membership is paid for.Tan Your Hide Response
08/19/2022
**** we have posted hours on the website and on the front doors at all times and have for many many years. When we close for holidays or Sundays at some of the locations for part of the slower times in the year, we also post paper signs immediately so that they are up. We actually go through and have to hit numerous sites on the internet to do this as well. You actually emailed us and I responded with the same info. You took a pic of the times that are on the window, and the sign was directly above that stating the temp hours. We have been 8-8:00 for a couple years now, and the signs have been up since.
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