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Complaint Details
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Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
1 stars, because they did one thing awesome and then failed on another, and then try blaming that I need my truck as an excuse to their messing up on work. Kiddos on the overhead, fast and timely. Horrible on the intake manifold.. Owner said originally 2-3 days in and out, then I take my truck back in to have the manifold done, he says Monday or Tuesday, I dropped it off Thursday. Then Tuesday I'm told, they are so busy, they haven't gotten to it and are moving stuff around, well that's 3 days. Get my truck back Friday, 6 BUISNESS days, pay **** bucks, and I have a hose not connected, I connect it, then I take it back lack of power, injector 5 is leaking, now injector 6 is leaking, and I'm met with attitude, excuses and blaming me, keep in mind they had the truck 3 days for the overhead, ran computer on it, then had it 6 days for the manifold, and I'm having leaks, and surge, and the lady pulls the old well you needed your truck back, so we rushed that's probably why. I'm sorry **** bucks and now they want to have me bring it back, keep it awhile and charge me more money. In those 9 days I paid **** bucks, and still having issues. I went there because the owner sold me, on good techs and 2-3 day turn around. Now I'm gonna have to find another shop to fix their mistakes, and whatever else there is, while I get no response and blame. I'm also gonna file with the better business bureau. I was hoping this would be the shop I use all the time, turns out, it's just like all the rest. The ppl are very likeable, however I have 10 kids and a business, I don't have time to be down over and over and because of their lack of follow thru.. poor communication, passing the blame to me, excuses, and kinda rude the lady in the front. I'd advise you go elsewhere unless it's a simple task..Business response
04/11/2022
As a business we pride ourselves in offering outstanding customer service and stand behind our work. We understand the struggles owner operators and small businesses face and try our best to help our customers get back on the road as quickly and cost effectively as possible. This customer was no exception.Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.