ComplaintsforO'Meara GMC

• Initial Complaint

  06/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased vehicle from OMeara GMC on 4/13/2024, worked with sales person (*******) on 4/6/2024 on a truck that would arrive within a week & agreed on price and also any discounts that *** arise before truck arrived. Within a few days the vehicle was discounted $4,468.00 on-line (I have copy of this), sales manager (******) refused to honor upon purchase - stated this was IT error and I needed to look at disclaimer ( it states discounts apply to all), he also reduced my trade by $2,349.00 during purchase, offered normal discounts (****, ***************** loyalty) he stated these would be on top of any discount. During close finance person (******) overcharged sales tax by $2,020.41, I provided State Tax info on what we should be charged and he refused to understand, he also charged for warranty we dont want and we had to go back and have contract rewritten. When I called to get refund for taxes ****** refused and said they would remove from contract at completion of finance term, (I paid more than enough cash for taxes and should be refunded) I filled out a review and received a response from OWNER to call to try reach resolution, I have made many calls, left many voice messages, and messages w/staff at both OMeara ********** w/o any response from them. This appears a scam on Senior Citizens somewhat like *************** Attorney General ********************* warn seniors about, as a Senior Citizen I think others should be aware of this business. I would appreciate any help from ******** BBB so I could receive the tax overpay and make others aware of false & deceptive sales tactics. Advertisements and discount offers should be honored, many other issues arose during this purchase that are not honest but there is not enough room to list.

  

  Business response

  07/02/2024

  On 4/6/2024, a customer visited ****************** and agreed to the price, trade-in amount, and monthly payments, providing a deposit to reserve a vehicle. On 4/13/2024, the customer returned to take delivery of the truck. Prior to finalizing the purchase in the Finance & ***************** the customer inquired about a lower price seen on the website. I clarified that while we strive for accuracy, we cannot guarantee absolute accuracy. However, I offered a discounted price that satisfied the customer. 
  
  The customer also requested to renegotiate the trade-in value, and I explained that we had already provided a higher amount than originally discussed. I further discussed the tax savings associated with trading in a vehicle, which ultimately led to the customer's decision to proceed with the purchase. 
  
  I recently replaced our finance manager due to customer dissatisfaction post-purchase. Upon personally meeting and speaking with the customer in question, it was evident that there were no indications of hesitancy or dissatisfaction. The customer appeared content with the decisions made and was pleased with the final outcome.

  

  Business response

  07/03/2024

  We had an issue with ** pricing where it was applying double the ** incentives. It was applying incentives towards dealer discount, and then also listing incentives below as well. Essentially doubling the incentives. We had it fixed the same day. He didnt mention a tax issue in his initial review. Nor did he use his full name.

   

  Customer response

  07/08/2024

   
  Complaint: 21804058
  
  I am rejecting this response because: many inaccurate and multiple untrue statements. 
  Full name not provided as this would violate BBB requirements, No Personally Identifiable Information allowed, and only true statements.
  Please do not make anymore untrue statements about me! 
  I did visit OMeara **C on 4/6/2024 and agreed with salesman (*******) on purchase price and trade-in allowance $29,349.00 and that any incentives or discount that came out until vehicle arrived would be applied, sealing deal with $1000 deposit, NO monthly payments where discussed until in finance office on 4/13/2024.
  When I returned 4/13/2024 to purchase, discounts listed on-line where NOT honored and my trade allowance was reduced to $27,000.00. NOTHING was disclosed about sales tax when agreeing on trade-in value on 4/6/2024. I showed salesman (*******), sales manager (*******), finance **** (******) Colorado State Sales tax allowed on vehicle purchase in my city and county, this was ignored and they overcharged sales taxes. On 5/15/2024 I was informed of correct tax amounts by Larimer County Clerk/Recorder during vehicle licensing, they informed me to contact dealer for refund or report to Colorado ******************** if dealer didnt respond. OMeara finance (******) refused to issue check for refund, taxes and fees were paid with check so not to be included in finance. 
  it appears OMeara **C is using deceptive tactics to scam customers on sales tax, this scam needs to be reported to CO ********************er. 
  Sales manager (*******) told me on 4/13/2024 that discount listed on-line was a IT error (discount was still listed a week after my purchase and changed to $2000.00 and NOT removed the same day - more untrue statements). Now in his response he states it was ** Incentive and dealer discount, admitting there was a ** Incentive and discount, I believe I was untitled to - Never Received!! Dealer needs truthful people in these positions!
  My expectation is this should have been resolved before almost THREE months time frame and it would be appreciated if completed in next 7 days as BBB mentioned, expecting overpayment of sales taxes ( that was paid in form of check and not to be included in finance) and the ** Incentives or dealer discount (whatever they call it today) in a check within next few days! Please be honest and truthful!
  I have copies proving all my statements are true. 

  Sincerely,
  
  ***********************

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed a $1,000 deposit to hold a vehicle for purchase. The business sold the car to another buyer later that afternoon. Had I found another vehicle, and not purchased the vehicle from O'Meara GMC, they would not have refunded the deposit. I am seeking a refund of the initial deposit as it secures nothing at this point, and my lost opportunity cost of $1,000, as I would be out that money had I bailed on the contract.

  

  Business response

  05/20/2024

  Our apologies for the delay - it's my understanding that the customer has been refunded.  If there are still issues outstanding please reach out to our General Sales Manger - ******************************* @ ************************************* or by phone at Main: ************ Cell: ************.  

• Initial Complaint

  03/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Business sold me a truck for ****** that is actually worth ******. And truck was imported from ****** and business never told me it was a ******** truck. So truck is not worth what they sold it for.

  

  Business response

  03/27/2024

  We do not have record of *********************** purchasing the 2020 ***** Silverado.  However, we have record of ************************* purchasing a 2020 ***** Silverado with the same phone number and address as ******************.

  I've provided the purchase information below.   The purchase price was $34,149 (which was very fair price, not $56,000) ...the vehicle traded in ****** Accord) was valued $7,000 below the amount owed to the lender.  The amount financed and approved by the lender who determines the value of the vehicle was $53,534.14 including taxes/fees/ and other products that *** have been purchased.

  If the consumer wants to considering trading the truck we'll be happy to appraise it.

  Sincerely,

  ***************************

  Vehicle Purchased:   2020 Chevrolet Silverado 1500
  VIN:   *****************
  Stock Number:   4562MP
  Mileage:   ***** Salesperson:    *****************************
  Date Sold:   3/10/2023
  New/Used:   Used
  Lease/Purchase:   Purchased
  Delivery Status:   Delivered
  Vehicle Status:   Owned  
    Trade-In Information
  
  Vehicle Traded:   2019 Honda Accord, Sport (CVT) 4dr Sedan
  VIN:   *****************
  Stock Number:  
  Allowance: $20,500.00
  Payoff: $27,200.00
  Mileage: 
    Purchase Information
  
  Purchase Price:   $34,149.00
  Front Gross:   ($2,178.93)
  Down Payment:   ($5,200.00)
  Finance Amount:   $53,534.14
  Rate:   7.14
  Term:   75
  Warranty:  
  Warranty Cost:  
  
  Financed Through:   CANVAS CREDIT UNION (WAS PUBLI
  
  Date of First Payment:   4/24/2023
  Monthly Payment:   $889.46
  Date of Last Payment:   6/24/2029
  Last Payment Amount:   $0.00
  Total Trade Allowance:   $20,500.00
  Total Trade Payoff:   $27,200.00
  F&I Manager:   ***************************

• Initial Complaint

  11/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On September 6th, 2023, I visited ************************ to explore options regarding my car, which had a title loan of approximately $5000. I explained to the sales representative that I had fallen behind on payments due to my ongoing divorce proceedings and being on disability. I proposed purchasing a ****** that was under $10,000 and ****** my car to them, but was told it would result in a monthly payment of $500, which I could not afford. Nevertheless, the salesperson assured me that they would make an effort to assist me. Subsequently, I patiently waited for several hours, approximately 4 to 5, during which I emphasized the need to consult with my parents.The sales representative returned and presented alternative solution - refinancing my existing car loan to pay off the outstanding amount. According to understanding, this would result in a new loan of approximately $6000, with monthly payments about $200, allowing me to retain ownership of my car. After discussing this proposal with my parents, we reached an agreement and gave our consent.Following another hour of waiting, the sales representative with the necessary paperwork. Regrettably, I was rushed, and I was asked to sign documents without ample time to review them thoroughly. Furthermore, I was even asked to sign blank pages, with the assurance that it would not pose any issues. I was not informed about the purchase of MY car from the dealership for $10000, subsequently incurring an additional fee of $5000, resulting in a total payment of $15,000 to settle my initial $5000 loan and retain ownership of my car. Of particular relevance is the fact that I am disabled, a circumstance that the salesperson was aware of, and was compounded the considerable stress I was under. Consequently, I strongly believe that I was taken advantage of in this transaction. Moreover, I have no documentation indicating the sale of my to the dealership or the amount they paid for it, raising questions about the legitimacy of my car

  

  Business response

  11/19/2023

  Our apologies if you've not been able to connect with the sales manager, please reach out to *************************** at **************, or via email at ****************************************.  Our sales discussions are noted and calls recorded, and our teams are held to high ethical standards and customer service expectations.  As noted in our system; ***** came into the *** store on multiple occasions in early September looking to get a vehicle as she needed a lower payment. After a deliberate search we had nothing that could get her to her desired payment. She had told us she liked her car and would like to keep it, but the payment was too high. We then offered the option of refinancing the car, extending the term to lower her payment. She reached out to someone for advice, and then she advised us she would like to move forward with the transaction. We explained the process, the numbers, and the benefits of said transaction, we did the paperwork and sent her payoff to the bank. Everything was clearly explained and nothing hidden from *****. All paperwork was discussed and signed. On Oct 16th ********************* called her to say thank you and see if there was anything else we could do. She thanked us and was satisfied with the service.Customer was happy that day, and was still satisfied on Oct16th when we called for follow up. She also left a 5 star ****** review in the days after her purchase. The *** sales manager has been out on medical leave, so apologies again, if the customer has not been able to connect. Again, please reach out to ***** at the details above.  Thank you
  

  

  Business response

  11/19/2023

  Customer may also reach out to ******************* at ************, or *********************************

  Customer response

  11/19/2023

  Can I have some time to call ***** and see what they have to say?  I will call first thing Monday morning. 

  Customer response

  11/28/2023

  I am currently speaking with ***** via Email. But I am still not satisfied and waiting for another response. 

  Customer response

  12/07/2023

  I was able to get ahold of *****. She now has given me different numbers than was on my sales contract I have in my possession. This place likes to sugarcoat things to look like they did their job right, when they have not. So now Im stuck with a loan on my car worth more than my car. But like usual its the rich sticking to the poor. OMeara GMC is not taking responsibility and the only way to get ***** to contact my was email because she wouldnt return my calls. Not a good place to do business with. 

  

  Business response

  12/13/2023

  I have attached the documents disclosing all details of the amount financed and the customers consent by signature on all documents.

  

  Business response

  12/13/2023

  I have contacted the customer via email and reviewed the documents to determine if there was any anomaly with her deal or paperwork.  We have offered to send her copies multiple times.  I've found nothing within the deal that indicates anything but full disclosure of all amounts on the Buyers Order and the Finance Contract.  A Service Contract was purchased by the customer at the time of the sale, which did increased the amount financed.  The total financed is the same on the Buyers Order and the Finance Contract disclosing purchase price, taxes, fees and the Service Contract.  I have sent a scanned file containing all pertinent, customer signed documents to show her consent, by signature, at the time of the sale.

  Customer response

  12/14/2023

   
  Complaint: 20875897
  
  I am rejecting this response because:

  The question wasn't rather I signed paperwork, it was the fact I was asked to sign papers that were blank. I did find out a few weeks ago there are many complaints on all the ******* dealerships for taking advantage of people and why would you need my permission to send me these documents that I said I don't have. You want to make your case you just send them, you don't wait so you can "look" good for other people. Have you sent them the video you say you have. No, because that would show I'm right. Please, I never agreed to a warrenty. I wouldn't take my *** to a GMC dealership, I take it to **** I would have and probably did say I didn't need it if I was asked. I only went to Omeara to trade for the other car. But yes, I have now downloaded the documents. But that wasn't all of them. I think they are still hiding the fact I'm right. But obviously, ******* could care less about their customers. Which that's on them, not me. Why would I have to call and leave messages for someone over and over if you had good customer service. Please spare me you lies. The salesman saw me as an easy target and took advantage. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Truck was stolen and found, so I brought it to OMEARA GMC a certified GM dealer to fix my GM vehicle and the mechanics fixed items that they thought would do it without driving it to see the full extent of the problem then told me it was all fixed and drivable so I got an UBER from **** to ****** and when I went to drive my car home it was literally undriveable and had no gas in it so I knew they had never test drove it after they fixed it or even before they fixed it to see what damage there was, and I had turn around and drop it back off..... mind you this was after about two months of waiting for the fix. After I dropped it back off i waited just about two more months and they called me up and said the vehicle was ready to go and I could come back down to ****** and get it. So I got a ride back to ****** and took my vehicle for a spin and couldnt even make it down the street (grinding, shaking, bumping, ect) and had to turn around back to the dealer and they said they took it for a test drive and it was all good...... which it wasn't and now I wasted another trip down to ****** for bad work and stupid excuses and all the work they apparently did on the vehicle did not help the car or the drivability.

  

  Business response

  08/22/2023

  This vehicle was stolen from the customer and recovered and brought to us. In insurance claims, our hands are tied and we are only allowed to make repairs approved by insurance and we are at the timing of the adjusters.  We reviewed the vehicle  and contacted the customer's insurance (Progressive) immediately.  Progressive came out and inspected the Hummer AWD and authorized the following repairs: replace Rt front axle, replace pass side window, replaced front pinion seal, replace transfer case seal, and the power steering rack. Additionally, and because of AWD, we recommended to the customer and insurance company to replace the tires, which were not included in the insurance approval.  The Hummer front tires were less than 4/32 and the rear are like new.  We recommended the tire replacement as on all wheel drive vehicles, the transfer case will get damaged from the different tires front/back and the vehicle won't drive well.  ************* and customer declined the repairs.
  
  The customer came to pickup this vehicle and was not satisfied with the way it drove. Our technician looked at the concerns and told **** he needed tires and the front shocks. At that time **** called his Insurance and had them come back to look at the additional repairs.  After a month, Progressive finally told us to replace the front shocks but did not approve the tires, but the customer was still not satisfied. Our service manager spoke to **** and told him he should still consider replacing the tires so we can eliminate that issue and resolve any future  damage to the transfer case, and offered a discount on the tires. ************* paid the first invoice and the customer wanted us to refund the payment to him for the labor we charged the insurance.  We told him we were not able to refund him for the insurance payment.  We did test drive the vehicle.  We made all approved insurance repairs.  We did recommend tires as the next step to solving the customers concerns, and he declined. 
  The customer has told us not to touch his vehicle he will get it towed. Customer still owes us insurance payment for second repairs of $1,196.75. **** has not responded to our email.

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We went on memorial day to the dealership to look at cars. We made a deposit of $500 for a truck that we were intrested. The salesman told us if we dont want it we would get the money back. The next day i sent him a text that we were no longer intrested and he just said come tomorrow for the check. I went and nothing was there. I talke to the manager and he said the check needed to be written. Per the manager it was sent in the mail on June 10th. As of today July 13th we have not received nothing in the mail. I have called and left messages and went into the dealrship. I want my money back.

  

  Business response

  07/14/2023

  Refund check was returned, the name and address provided to BBB does not match the address provided to the dealership.

  Customer may pick up the refund at *************************************************************

  Thanks

  Customer response

  07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from this dealership in September of 2022. The windshield had damage and I was told they would issue me a check for the cost to replace the windshield. This was included on the I owe you page of our purchase contract.I contacted the dealership consistently trying to get that refund check the promised me. At one point they told me they are unable to fulfill their agreement. When I said I was going to file a complaint against them, they suddenly were able to help me.The general manager said email him an invoice of the windshield replacement. I did. He asked me to verify my address so he can mail me a check. I did. That was two months ago. Now he wont return my calls, or my emails, and still no check.

  

  Business response

  05/17/2023

  Our apologies for the error. A new check was issued yesterday and sent to the customer via ***** with delivery confirmation. she should receive it in the next day or so. Thank you

  Customer response

  05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Feb 14, 2023 I picked up my car from ******* Buick because I was told that the check engine light that was on was due to wire damage from a rodent. At first they told me they would replace everything damaged, but then when I picked up the car, I was told it was repaired. About a couple of days after I picked up the car, I noticed that the wiper fluid container was completely empty. As I was filling it up again, I saw that it was flowing out from the bottom. Upon looking at it, I saw that there was damage to the plastic that holds the container in place and that it had not been properly put back together again. A friend looked at my car (he didn't work on it) and told me that I was correct. ******* had not put it back together again after working on it. I called ****** and had a friend explain the problem. After looking at my car, I was told they were not responsible and that because my friend had only looked at the car, they had no way of knowing who had done the damage. They also let me know at that point, that they had noticed the plastics were loose but didn't think it was important enough to let me know at the time I picked up the car. I tried to explain that I am a 62 year old woman that is not capable of purposely damaging my only mode of transportation, and that my friend only looked at the car, because he also knew not to touch it. Only to confirm what I was thinking. As you can see in the document I uploaded, there is no mention of the wiper fluid container being loose or of concern. When I picked up the car on Feb 14th, nothing was mentioned by them. Or I would have had them fix it.

  

  Business response

  03/31/2023

  ***** came into the store this morning and we discussed the history of the vehicle services as well as what is needed in order to move forward. We have decided to repair the fender/bumper concern at a future appointment and quote some additional work in regards to separate concerns. Ultimately, the washer fluid lines were damaged prior to us servicing the vehicle; I did explain this to her and gave a quote.  Please let us know if you need anything further. 

• Initial Complaint

  01/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 16, 2022, I purchased a 2015 Range Rover Evoque from OMeara GMC. I traded in my 2015 ******** GLA250 and received a lower than normal offer; however, because I felt I was getting a good deal on the price of the new vehicle, I accepted the offer with one condition, they would fix the latch on the hatch since it wasnt opening. I was told they would fix it after the holidays. I also messaged my salesman on December 21, 2022 since the 2-wheel traction control error message kept popping up although the vehicle is 4-wheel drive. It had snowed a great deal and I was afraid to drive the vehicle. I was told the service department would call me to set up an appointment. They were able to get my car in on January 9, 2023 and kept it for 4 days. I was able to leave it there for that timeframe by borrowing my sons car for the week since they do not provide loaner vehicles. On January 13, 2023, I picked up my vehicle and was told the problems were corrected; however, a piece of the trim was missing. I left the dealership and approximately one hour later, the same 2-wheel drive error message went on as well as now the service engine light is on as well. I called the service center and nobody answered so I left a voicemail and emailed the finance manager who indicated he would have someone call me on Monday. Again today, I called the service department and left another message. Im frustrated and extremely disappointed that my new vehicle has so many issues and asked if they sold me a lemon and if they truly check vehicles that are traded in prior to putting them up for sale. I havent made the first payment yet and just want this resolved. They did tell me to go to a ****************** center and they would pay half my deductible of $500 but why am I dishing out money on this vehicle that I have only had one month? Plus they sold me a warranty package for $7,000 over the cost of the vehicle, which makes me wonder if they knew about these issues.

  

  Business response

  01/17/2023

  Our vehicles are definitely inspected prior to sale, but there is no way to guarantee a used vehicle will have no issues.  We believe in extended warranties in addition to satisfying our customers in every way possible.  We apologize for the service issues and inconvenience.  To do everything possible to satisfy the customer, we traded ************************ into a new vehicle yesterday.  Thank you.

• Initial Complaint

  08/28/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  A verbal contract means nothing to O’Meara and their team is not to be trusted. During a recent new care / trade in negotiation, the O’Meara team agreed to a price of our trade in vehicle. Next day, they tried to renegotiate the deal saying “because they wouldn’t take possession of the car today, the value would drop 10% every week they didn’t have the car on the lot. Making the new trade in value $14K.” That was never discussed and not part of our original negation and verbal contract agreement. In addition, our family would also not be receiving our new vehicle for 4 weeks and they offered us no consideration when trying to renegotiate our agreement. We wouldn’t have our car for 4 weeks either. The salesman tried to use leverage, which he didn’t have because we already had a verbal contract. With our 16th month old in our arms, he said we needed to leave the car here today, with no way to get home, in order for us to get the original deal. A verbal contract means nothing to O’meara - against the law I remind your - and tries to re-trade deals for small financial gain.

  

  Business response

  08/29/2022

  We spoke with our customer, ********* ***** this morning, and it seems she was unaware that her husband ***** had issued a BBB complaint. ********* had reserved an in-bound unit with $3000 down charged to her credit card.  As we discussed we are at the mercy of the manufacturers regarding delivery dates on new vehicles and the mercy of the banks regarding trade values.  The conversation concluded with her agreeing to us refunding her deposit on the inbound unit so that she may try to find another dealership to offer her the deal she would be happier with.  We never took her trade and the vehicle that she was intending to purchase was an inbound vehicle with no definite delivery date.  

  Customer response

  08/30/2022

  Complaint: ********
   
  Thank you for refunding our money. We really appreciate how fast you sent our money back. My wife engaged the dealership, but I was present at the dealership when they went back on what was originally agreed to.
  
  I am rejecting this response because:
  
  
  1) During the phone call between my wife and The General Sales Manager, referenced in the company’s complaint response, the sales manager, JC C******, accused my wife of extortion. He informed her she could either take down the BBB complaint or they would cancel our purchase contract. We chose to leave the complaint up and be refunded our down payment.

  
  2) I spoke with JC C****** on 8/29 after the contract was cancelled. He confirmed he accused my wife of extortion. I asked “do you believe it is acceptable business practice to renegotiate with customers after a mutual agreement has been reached?” JC informed me he believes it is acceptable and part of negotiating. It may or may not be against the law, but I believe it is an unethical business practice and a tactic used to take advantage of consumers. Everybody is entitled to their own opinions.
  
  Sincerely,
  

  *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩