ComplaintsforFORETHOUGHT.NET
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On may 16th I paid for a year of internet email with forethought and 2 weeks later they said they were ending services July 7th. I've been reaching out to them for 2 months and did get a conformation the I was owed a refund of $90. I have inquired about this for the past 6 weeks and no one will respondBusiness response
07/24/2023
We are actively working with ******** on the refund. Services that she paid for in advance ran through July 7th, 2023. We responded to her email to let her know that a refund has been submitted to our billing department on July 7th, 2023. Our goal is to process refunds by the end of July giving services ended in July.Customer response
08/01/2023
The business responded very fast and I received the payment owed on July 31st. I consider this closed
i am very satisfied and I can't thank BBB for helping me get this matter solved
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.