Additional Information for Element Lights

Customer Contact

• Mrs. Sarah Givens, Owner

United States and United Kingdom

• All Major Credit Cards, PayPal, Apple Pay

• Returns
  Our policy lasts 20 days. If 20 days have gone by since your purchase delivery date, unfortunately we can’t offer you a refund or exchange.
  We do offer a 1 year warranty. Please see our warranty page.
  
  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  Refunds
  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  We will cover return expenses by sending you a prepaid label for returns (if the product is defective). In most cases, you will be responsible for paying for your own shipping costs for returning your item.
  If you would like to return your product please click on the link below.
  Click HERE for Returns
  Contact us for further assistance if needed: support@elementlights.com
  *Returns are subject to a 15% restocking fee.
  *The buyer is responsible shipping fees related to shipping the order back to us, unless an order the order is defective.
  *If the buyer return their order to us with their own shipping method, the buyer must provide Element Lights with tracking information so we can track the status of your return with the shipping carrier. If a tracking number is not sent to Element Lights, a refund will not be issued.
  *?Orders placed using Sezzle as a payment method are subject to a 6% transaction fee if an order is refunded, cancelled, or returned.