ComplaintsforMarble Empire, Inc.
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Complaint Details
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Initial Complaint
01/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband and I called Empire on the 10th about problems we are having with our carpet. The seem is the second bedroom is messed up and The strings in the carpet are coming up. Every time I would call the office they keep fording me to **** voicemail. *** would not call me back. One day I talk to her and she told me what I need to do but I had to be at home to to take pictures of my vacuum and all of my carpet and to call her back .So then I kept calling empire for several days and no one called me back I left Manet message with *** and the office keep transferring me to **** voicemail and no one will call me back. She called me at work and I couldnt talk to her. I left a message saying I work from 6 to 2:15 and no one will call me back after that time. I have asked ****** empire let me talk to somebody else and They keep transferring me to *** voicemail. **** and I feel like theyre trying to ignore us and my husbands calls. I have a five year warranty on my carpet that I got put in last year.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.