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          Find a Location

          Carpet Exchange has 16 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Carpet Exchange

              1133 S Platte River Dr Denver, CO 80223-3101

            • Carpet Exchange

              10141 Wadsworth Pkwy Westminster, CO 80021-5201

            • Carpet Exchange

              2121 28th St Boulder, CO 80301-1108

            • Carpet Exchange

              4516 Stillwater Ave Cheyenne, WY 82009

            • Carpet Exchange

              7745 N Academy Blvd Colorado Springs, CO 80920-3254

            Business ProfileCarpet Exchange

            New Carpets
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1133 S Platte River Dr

            Denver, CO 80223-3101

            Visit Website
            (303) 744-3300

            Customer Reviews

            1.57/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Carpet Exchange has 16 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Carpet Exchange

                1133 S Platte River Dr Denver, CO 80223-3101

              • Carpet Exchange

                10141 Wadsworth Pkwy Westminster, CO 80021-5201

              • Carpet Exchange

                2121 28th St Boulder, CO 80301-1108

              • Carpet Exchange

                4516 Stillwater Ave Cheyenne, WY 82009

              • Carpet Exchange

                7745 N Academy Blvd Colorado Springs, CO 80920-3254

              Headquarters
              1133 S Platte River Dr, Denver, CO 80223-3101
              BBB File Opened:
              9/1/1987
              Years in Business:
              37
              Business Started:
              8/15/1987
              Business Started Locally:
              8/15/1987
              Type of Entity:
              Partnership
              Alternate Business Name
              • Colorado Flooring
              • Colorado Carpet & Rugs
              • G S O Investments, LLC
              • Rug Exchange
              • Colorado Carpet & Rug Flooring Dealer
              • The Flooring Group (Carpet Exchange)
              Business Management
              • Mrs. Evelyn Burton, Executive Assistant
              • Mr. Bruce Odette, President
              • Mr. Cameron Neuhart, Operations Manager
              Contact Information

              Principal

              • Mr. Bruce Odette, President

              Customer Contact

              • Mr. Bruce Odette, President
              Additional Contact Information

              Fax Numbers

              • (303) 722-9348
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/02/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I bought a countertop from them and it was too short and they told me it was because the measuring specialist was sick. They offered to give me a new one, but I had already sold the condo. Then I filed a dispute and they said that I excepted a $1500 offer to pay the bill and that I currently owe them $1800. This is not true, and I do not want to pay them. Ive already given them $800 to secure the job.
              Read More
              Read 10 More Complaints

              Customer Reviews

              7 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Linda M

              05/03/2023

              Carpet Exchange in ******* installed vinyl flooring in my home. About a month ago I saw where 2 vinyl planks had come apart. I called the sales representative who had originally helped me. She asked to send her pictures of what I was seeing. Weeks went by and she never called me back. I called the store again and since she was not available I spoke to a different sales ******** had the installer call me. The installer sent out one of his workers and he said the planks couldnt be rejoined. He would need to tear out a section and install new planks. Three weeks have went by and I have not heard anything. I texted the last sales rep who had helped me, Its now been 3 days and no response. I would call this poor customer service. I they dont stand behind their workmanship. This is the 2nd time Ive had issues with the same floor and I also dealt with poor customer service. Once is bad, twice should not be acceptable.

              Carpet Exchange Response

              05/12/2023

              Thank you for your review. I apologize for the lack of follow up. I did speak with our store manager who informed me that we are submitting a claim with the manufacturer. In 2019 when you first contacted ** about issues with your floor it was determined that several boards needed to be replaced due to manufacturer defect. And now it appears that the same issues are affecting different areas of your floor. We stood behind our products in 2019 and we will stand behind them now. Now that our store manager is involved he can help make sure the claim moves along in a timely manner. We look forward to getting this resolved for you. 

              Read 6 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

              BBB Reports On

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