ComplaintsforCardinal Group Management

• Initial Complaint

  10/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid $2475 security deposit upon moving in to Hangar61 in 2022. I moved out 9/5/24 and was informed after deductions that I should expect a refund check of $1711.50. To date, I have not received the refund check. Ive made to inquiries about the status of when I should receive the check but have received no response and no refund as required by law.

  Business response

  10/15/2024

  As of today, October 15, 2024, Cardinal Group Management no longer manages this community and unfortunately has no access to the systems to provide a resolution to your inquiry. Please contact the new incoming management as they can best assist you. 

  Customer response

  10/15/2024

   
  Complaint: 22420731
  
  I am rejecting this response because:

   

  Although they are no longer the management company, they were the management company during the duration of the lease and at move out. They should also know the name and contact information of the new management company and should provide that for further follow up and issuance of the required refund.
  
  Sincerely,
  
  ***** *******

  Business response

  10/24/2024

  The new property manager is RMP - Roscoe ******** Management. You can reach them at ****************************************. 

  Customer response

  10/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is minimally satisfactory to me as when I reached out to Hangar61 direct two days ago they informed me that the Cardinal group was responsible. I will try this email that has been provided, but if the issue remains outstanding, I will follow up.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  09/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Move-In: August 21, 2024 Total Payment Made: $2,975.00 Upon my arrival at Villages on ********* on August 21st, I found the unit unprepared for occupancy. Despite being promised essential furniture, including a desk, chair, drawers, side table, couch, and a queen-sized bed, none of these items were provided. Instead, the apartment was dirty, with leftover pills found in the cabinets. As a result, I was forced to sleep on the cold, hard floor.The bathroom was also in poor condition, featuring black mildew covering the drain hole, and the towel rack had been ripped out of the wall. Additionally, the first time we used the dishwasher, it flooded the apartment, and this issue remains unresolved. The water/ice machine was non-functional, and the dryer wouldnt start, which required me to go to the washateria until repairs were made.These items were explicitly included in my lease agreement. I have made the property aware of these issues through email correspondence and a move-in survey.I am seeking compensation equivalent to one months rent to address the distress and emotional suffering caused by these unresolved issues.

  Business response

  10/14/2024

  Hi ******, 

  All maintenance orders for 1102A have been completed. *** ******* responded on August 30th and everything to our knowledge has been addressed. There are no open work orders so if there is something new, we are unaware. 

  Thank you!

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved out of this apartment at the end of June. I paid them two cashiers checks for $2300 and for $90, respectively. I signed a form ending the lease and was told that i could expect some money back from them for the security deposit once they examined the apartment, but there was nothing further i owed them. The $2390 was supposed to cover a "first and last months rent" as a fee for ending the lease, and the $90 was to cover the remainder of the utilities from the last month. I moved out of the apartment at ************************************************, about a month after this company bought out the property, and i told them i was never able to create an online account on their new portal system, which was why i paid them in cashiers checks to break the lease. About two months later, some guy started texting me, telling me that i owe them ******, for nondescript charges that he refused to explain. It was clear the man who was texting me did not have my email or my new address, both of which were provided to the company, so i began to wonder if he was related to them. Eventually he stopped answering any questions i was asking about it and just reiterating that i should log on to a sketchy looking website that i did not know to be associated with the apartment management to pay them. I replied that i believed him to be a scammer, and blocked his phone number because i knew the apartment had my email and new address. Just today, i got this text message. I did not want to use the link provided in this text because i don't know if it is from a real company or a scammer. But i tried calling the company and ******* wireless told me it was unlisted. I searched for sometime to figure out how to contact what ever entity sent me this text, and this was the only means i could find. I googled ************************************** and it was a anonymous looking website. Please contact me and let me know if this is from this company or a scammer. I don't owe you money and signed a form to break my lease.

  Business response

  09/30/2024

  Hi Justin, 

  Thank you for reaching out. Can you please share the community name, address and website link.

  Thanks

  Amale

• Initial Complaint

  09/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Village on ********* offered a $250 gift card upon lease signing; that promotion has not yet been fulfilled. Management confirmed, on day of lease signing (July 24, 2024), that we were eligible for the offer and would receive the gift card no later than August 31, 2024. On 09/05/2024 I sent an email to property requesting update. No response. On 09/06/2024, we stopped by the office in person to inquire and were told the promotion would be received "in two weeks". 09/17/2024, another email was sent requesting update. No response. Another in person visit today, 09/20/2024, to inquire and the response was "there's been a delay" but no explanation or delivery date was provided. I have also left several voicemails asking for a return call, but no one will call me back.

  Business response

  10/17/2024

  Thank you for reaching out. We did run that special and awarded out based off a tracker but there have been we had some issues with the tracker not completely pulling through all residents who were awarded this incentive. Your gift card will be sent out by the end ot the week. Thank you.

• Initial Complaint

  09/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I used to signed a e lease of a student apartment on Internet after I received my university's offer. Yet right after I signed I was worried about my **** status and wish to cancel it. They mentioned one the lease that cancellation within 72 hours is free of any restrictions. Hence I wrote a email to the email address they provided to inquire about it. Yet no reply were ever given. I then wrote several emails to inform I wish to cancel and no replies were ever given. Now the apartment is requiring me to fulfill my lease. I have to either skip the lease or find another resident. And either case I need to pay their bill up to now. What should I do?

  Customer response

  09/24/2024

  Hello, this is ***** ****, my complaint regarding the lease is already solved and no further action is required

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My roommate and I have been trying to contact Cardinal Management since 2023 and have finally been contacted a year later and are still having issues with the property. When speaking to anyone of leadership we have been given no resolution or compensation for the fact I had to live in a ***** infested apartment for months and they even came in our home without knocking or prior notice of entrance. My girlfriend lost all dignity and was walked in on without any knocking on the door. This same employee has made my girlfriend uncomfortable in the past and when I have an issue with anything I am threatened by the company. When speaking to higher *** they continue to tell us they will call back with a resolution and we have to **** them down. We **** them down, still no help with any of our situations. The executive even told my girlfriend she was lying about her incident.

  Business response

  09/04/2024

  Hi ******, 

  Request you to share the property/ community name with us so that we can take your complaint ahead and  help you with the best possible solution. 

   

  Thanks

  *****

  Customer response

  09/04/2024

   
  The community is The Grove At ********
  Sincerely,
  
  ****** *****

  Business response

  10/01/2024

  Hi ******, 

  Thank you for bringing this matter to our attention. We take all residents concerns seriously and apologize for any inconvenience.

  
  Regarding the ***** Infestation:

  
  We did receive a service request related to roaches within Mr. ***** unit in September 2023.  We took prompt action to resolve this, by taking the below steps.
  Immediately contacted our vendor for pest control in order to treat the unit for roaches or other pests.
  We decided that on October 5, 2023 we would relocate the resident to another unit. This was due to Mr .Banks originally being placed with different residents that had very messy living conditions and were evicted. The residents that were evicted had food throughout the unit causing the pests. While we were treating the issue, Mr. ***** requested to be transferred to a new unit with his partner which we did.

  
  Regarding Unannounced Entry:

   
  We have strict policies regarding resident privacy and require notice before entering any unit unless there is an emergency. We have sent out notifications via text, email, and notices to doors regarding the larger turnover period between July and August. In these notices, we stated that vendors, Maintenance, and Staff will enter units. The policy in place for entry is for the team members to knock on three separate occasions and announce themselves before entering the unit.

  
  Regarding Sexual Harassment:

   
  We take all allegations of sexual harassment seriously. We are requesting additional information related to the incident so this can be investigated.

  
  Regarding Lease Termination and Compensation:
  While we understand Mr. ****** frustration, we are unable to waive any fees or offer partial rent at this time. We believe that we have taken appropriate steps to address the issues he has raised in a timely manner. 

  Thanks

  Customer response

  10/01/2024

   
  Complaint: 22232406
  
  I am rejecting this response because:
    So when a resident has contacted you in regards to things happening at the community, you guys resolution is to tell me you guys have done none of these things listed. Your employee tried to apologize and reason with me when he broke into our apartment. His reasoning was because a contractor was in the apartment 2 hours prior. Not once did ***** ******** deny forced entry. This is all the documentation I need from you guys. Sexual harassment and breach of privacy is still being ignored. You guys are doing this to mental health patients and the *** states reasonable accommodation. My doctor has confirmed ptsd and aggravation of my current mental diagnosis due to your neglect and wrongdoing by your employees and company. To resolve this issue, especially with plenty of medical documentation on our end, we would like to be released on the basis of reasonable accommodation. This location is unfit for women and people with any mental disabilities. I want to let you guys know exactly that. If this cannot be resolved then we will be forced to take the civil route to reach a resolution.
  Sincerely,
  
  ****** *****

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had multiple issues with over payment waited till they fixed problem to pay after I moved out they dropped my credit score 65 points on Equifax and ***************************************************************************************************** there website but number is acting like it is turned off want to settle this and get past it and most curitanly get my credit fixed so I can move on from them

  Business response

  08/22/2024

  Hi ******, 

   

  Thank you for reaching out. May I request you to confirm the community name so that we can take ahead the complaint and provide best possible solution. 

   

  Thanks

  Customer response

  09/18/2024

   Millennium Norman ***************

  Business response

  09/25/2024

  Hi ******, 

  We have confirmed that your account was not sent to collections, as the account is in good standing with a $0.00 balance. We show that the final payment was submitted on time, and in full. Please note that this did not impact your credit. 

  
  Thank you!

• Initial Complaint

  08/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The cottages are currently trying to charge me cleaning fees of $230 as my lease ends. I have filed a dispute as I believe they have erroneously charged me. They have not tried to contact me in regards to the dispute whether to deny it or clear the charges. I am quickly approaching the date at which I will invite late payment fees, and they still refuse to discuss the charges.

  Business response

  09/04/2024

  Hi ******, 
  
  
  Thank you for your patience. 
  The charges have been removed and only $30 needs to be paid. 

  Thanks!

• Initial Complaint

  08/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We showed up as directed by The Cottages for move in on August 16. Upon entering the unit, we discovered a unit in disrepair and not ready for move in. Specifically, the unit reeked of marijuana, floors were completely filthy, common spaces unkept - it was simply gross and unacceptable. We have made the property aware of this through email contact as well a completion of the move-in survey.We are seeking one months' rent to compensate for the cost of cleaning supplies and unexpected, unplanned time away from work for my wife and I.Reference news story here: **************************************************************************************************

  Business response

  09/04/2024

  Hi ***, 

  Thank you for reaching out.

  To share a quick update, the Portfolio Manager will be reaching out to you directly with a $500 gift card for the inconvenience. 

   

  Thanks!

  Customer response

  09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The portfolio manager, ******************, reached out to me yesterday via email and I have responded to her as follows.

  The gift card settlement is fine - please email gift card to *****************

  The items identified in the complaint have NOT been remedied by the Cottages at ************  The marijuana smell needs to be addressed as does the overall cleanliness of the unit.

  
  Sincerely,
  
  ***************

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 16, 2024, I put in writing to cancel a lease for The Wilde Apartments. I received an email on July 17, 2024 that due to the fact we canceled within 72 hours we were able to cancel the lease. It was stated that we needed to sign some type of document to waive the application and administrative fees. Those documents were signed by both of us on July 15, 2024. We never received any communication from the apartment complex after the email on July 17th 2024. After a month I received a bill from The WIlde for $280 claiming that we have to pay for the application fees and administrative fee. After a back and forth email with ***********************, who was very unhelpful, she stated that we had to pay the fees because we did not sign the waivers. She stated that they did not receive the signatures from me, but received it from my daughter. I stated that I did in fact sign the waivers and I have no control of the system on their end. I have requested numerous times for the fees to be waived. We do not have a lease with them. The special on the day we went to speak to them was the application and administrative fees to be waived. Now because we chose not to live at this place we are being made to pay fees. I have requested *************************** supervisor's name and number twice and have not received that information. Anytime you try to call someone at the complex it is impossible to speak to a person and can communicate only through email. This business is a scam and unprofessional. I am requesting for the fees to be reversed. Please see the statement we were sent a month later that is titled as "move out statement". Please note that we are not tenants of The Wilde, never moved in there and should not be receiving a MOVE OUT STATEMENT. I am aware of the may issues of this apartment complex due to the number of negative reviews that is the very reason we did not want to live there. Please help us resolve this issue. We wish to move on from this situation.

  Business response

  08/20/2024

  Hello ******,
  
  Thank you for your feedback. At this time, there is no Concession document on the account that was signed by both parties, so the Waived Application and Admin special could not be applied to the account. Although the 72 hour cancellation policy requirements were met, all approved leases do incur those listed fees and are still owed to the account even if the lease is cancelled after approval. You may also reach the Community Manager, **** at ********************** for further clarification regarding this final balance and provide them with proof of signature of the Concession document by both parties within that 7-day timeframe given when the document was first issued.
  
  Thank you

  *****

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