ComplaintsforBellwether Windows Siding & Doors

• Initial Complaint

  10/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We were looking for a Vesta Siding Installer in ****** and came across Bellwether Windows and Siding. The company lists that they are the #1 ************************** in Colorado however when I called they told me that they actually don't install that product and instead tried to sell me other options. I felt as though this was a false advertisement and when I emailed them about it, I got a pretty generic message back like a bot. So, I went to their ****** reviews and told them they might want to take it down as it is false advertisement. The owner ***, then called and proceeded to yell at me and tell me to take the review down and that I was lying. I have screenshots taken where it says they sell ***** on their website. She then decided to go to our companies reviews and leave a comment using my name - this was done just as retaliation as she has never done business with us before. I would like her to remove all Vesta Advertisments from thier website as well as remove thier defamatory ****** review. Is this something you guys can help with? I am attaching the correspondences with her

  

  Business response

  10/17/2024

  Bellwether is owned by Josh Dembicki exclusively. Amy works for Bellwether in a telephone reception role. Unfortunately, Bellwether no longer offers the Vesta product line. It is a difficult product to work with and has a poor quality result. At one time, Bellwether was the #1 installer of Vesta in the state of Colorado. Recently, a past customer of ours spend six months searching for a company that would be willing to install Vesta and ended up not being able to find someone. The case could  be made that Bellwether is still the #1 Installer of Vesta metal siding, as Bellwether was the first in Colorado, and is still arguably the best, despite no longer offering the product. I cannot speak to the argument that Amy had with Dezirae, but I can say that Dezirae left a review of Bellwether on Bellwether’s Google Maps listing despite never having contracted with Bellwether, and despite her contacting Bellwether as the representative of a fellow contracting company, which could be perceived as a conflict of interest and is against Google’s policies. Amy did admit to leaving a review for Dezirae’s contracting business on the basis of her interactions with Dezirae when she called to schedule an appointment. However, when I explained to Amy that this may be against Google’s policies, since technically we are competitors, Amy removed her review. Additionally, Bellwether has removed mention of Vesta from its website. Even though we feel justified in having Vesta listed on our website for the reasons listed above, we removed it because it is the worst product a homeowner could ever make mistake of installing and we don’t want anyone to think that company with our level of reputation still endorses such an awful product. I would personally like to thank Dezirae for bringing this matter to our attention. I thought we had already removed the product from our website and was appalled when I learned that I was still visible to potential customers. I immediately contacted our web developers to remove it and to instead make a web page detailing all of ways in which it is horrible product that nobody should install. 

  Customer response

  10/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22436855, and find that this resolution is satisfactory to me. I do believe they have taken the false advertisment down now. The review they made in retaliation is still up
  
  Sincerely,
  
  Dezirae Carlin

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩