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          Find a Location

          Markley Motors Inc has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Markley Motors Inc

              3401 S College Ave Fort Collins, CO 80525-2606

              BBB Accredited Business

            • Markley Motors Inc

              3325 S College Ave Fort Collins, CO 80525-2604

              BBB Accredited Business

            • Markley Motors Inc

              3437 S Mason St Fort Collins, CO 80525-2634

              BBB Accredited Business

            Business ProfileMarkley Motors Inc

            Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            3401 S College Ave

            Fort Collins, CO 80525-2606

            Get Directions
            Visit Website
            Email this Business
            (970) 226-2213

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            Customer Reviews

            3/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/1983

            Years in Business: 88

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Markley Motors Inc has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Markley Motors Inc

                3401 S College Ave Fort Collins, CO 80525-2606

                BBB Accredited Business

              • Markley Motors Inc

                3325 S College Ave Fort Collins, CO 80525-2604

                BBB Accredited Business

              • Markley Motors Inc

                3437 S Mason St Fort Collins, CO 80525-2634

                BBB Accredited Business
              Location of This Business
              3401 S College Ave, Fort Collins, CO 80525-2606
              Email this Business
              BBB File Opened:
              5/1/1983
              Years in Business:
              88
              Business Started:
              8/6/1936
              Business Incorporated:
              8/24/1959
              Accredited Since:
              5/1/1983
              Type of Entity:
              Corporation
              Alternate Business Name
              • Markley Motors
              Business Management
              • Ms. Kay Mottin, Human Resources Manager
              • Mr. Doug Markley, President
              • Ms. Carrie Baumgart, COO
              • Ms. Cindy Degroot
              • Mr. Eric Baumgart, General Manager
              Contact Information

              Principal

              • Mr. Doug Markley, President
              • Mr. Eric Baumgart, General Manager

              Customer Contact

              • Ms. Carrie Baumgart, COO
              Additional Contact Information

              Fax Numbers

              • (970) 282-6825
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a used car

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/28/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Resolved
              I purchased a new vehicle December 2nd, 2023 and traded in my vehicle that I bought from Markley Motors. December 4th, 2023 I went into Markley Motors to initiate the process of getting the refund for the remaining amount on my previous vehicle's service contract. On December 8th, 2023, ******************************* sent over the paperwork that needed signed in which I sent the signed paperwork back December 12th, 2023. On January 12th, 2024, I sent a follow up email to ******************************* asking for a status on the check in which I did not receive a response. I then emailed ************************ again on January 18th, 2024 again asking for a follow up where I received a response back stating, "I left a message for my accounting department to see what the status was. I'll let you know as soon as I hear back." and again, the follow up response from ***** did not happen. I followed up on January 25th, 2024 asking for a status; no response back. I then followed back up on January 29th, 2024 asking again. On January 29th, 2024 I received a response back from ******************************* stating, "Finally heard back from accounting they sent the check to air academy on the 19th so they should probably be sending that out to you shortly as long as the loan is paid off." My loan was paid off in December, the dealer I bought my car from provided me with the tracking details for the check to pay off the loan, so I am aware that the account has been closed way past the time ******************************* let me know his accounting team wrote up a check. February 23rd, I asked for tracking on the check and received no response. On February 26th I called ******************************* and he stated he is not sure why I haven't seen the check and he would get with his accounting team and follow back up February 27th. I asked to receive a tracking number and ***** stated they don't have tracking; this is not accurate. I work for a dealership and have sent checks and titles, all have tracking. No follow up as of 3:**** on February 28th.
              Read More
              Read 3 More Complaints

              Customer Reviews

              10 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              James L

              10/18/2024

              My *** 3500 truck was towed to the dealership after I accidently put Def in the wrong tank. It needed a complete new fuel system including tank. With a price of $20,000 plus I initially told them to go ahead . They said they wouId have to order three parts. I found someone to do it for ***** less so called the next day and told them I did not want them to do the job. They said I would have to pay for a restock fee of 15%, even though the parts had never left the warehouse. I would also have to pay for the diagnostic they performed. I agreed that was fair. When I was told I owed over ***** I told them I thought that was high. The response was the 15% for restock fees.I paid and asked for a detailed invoice, They said they put one in the truck which I had had towed to the other auto repair but they sent one. When I looked at the invoice and saw a restock fee of $1,781.76 I started calling for an explanation. They would not answer the phone or return my calls even though I explained on the voice mail that I only wanted an explanation of why the restock fee was so high. I called the *** parts department and found that the cost of the entire fuel system replacement for parts was a little less than $10,000. My math is ***** but I do not know how $1,781.76 is 15% of less than $10,000. around $10,000 is the amount for the entire system so I know the 3 parts they ordered and I was supposed to pay a restocking fee for was definitely not the amount I was charged. If you are dealing with Markley service do not expect an honest charge for services. And definitely do not expect them to have the decency to return your calls and explain things.

              Markley Motors Inc Response

              10/23/2024

              Thank you for taking the time to share your experience. We sincerely apologize for any frustration or confusion youve encountered, especially regarding the restocking fee and the challenges in reaching us. Your calls were made after both team members had left for the day and we attempted to call you the following business day.

              We would like to clarify a few points in hopes of addressing your concerns. The parts ordered for your truck amounted to $11,878, and as part of our policy, the 15% restocking fee was calculated based on that total. This comes to $1,781.76, which matches the amount charged. It seems there was some confusion about the overall cost of the parts, as they were more than the $10,000 you initially estimated. We assure you that our math and charges were applied correctly based on the actual price of the parts ordered.
              In addition to the restocking fee, the diagnostic fee was also discussed and agreed upon, and we believe that was included as part of the overall total. We're truly sorry if this wasnt communicated clearly upfront, and we can understand why this would be frustrating.
              We have tried to reach out on several occasions via phone, but have only been able to connect with your voicemail. Wed be happy to further clarify and discuss any remaining concerns with you directly. Please feel free to reach us at your earliest convenience, and we will make sure you get the assistance you need.

              Once again, we apologize for the inconvenience, and we appreciate your feedback as it helps us improve our services.

              Thank you,

              ****** ********

              Read 9 More Customer Reviews

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