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Complaint Details
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Initial Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 1/19/2024 I hired Mr. Rooter to clean up my drain pipe which I paid $95.00 for. That went well, the pipe was unclogged. The technician recommended that I did a video recording of the pipe as there were concerns with roots in the pipe. The technician explained to me that a different tech would be scheduled to come to the house to take a video recording to further analyze the condition of the pipe, measure where there was damage, at what distance and mark outside the house with paint where it needed to be repaired. The technician failed to promptly email me the video for me to use it for a second opinion, did not make paint markings. The same day I called the video technician inquiring about the video he said he was going to have it re emailed to me that did not happened. Since they did not have delivered on the service paide for, I have requested a full refund. They are refusing to provide me a refund. Not having this video promptly caused for me to hired a different plumbmer to view the condintion of the pipe and to determine where it needs repairs.Business response
01/25/2024
We have been in contact with our customer and come to a resolution. We take customer service very seriously and want our customers to be happy at the end of the day. We encourage all of our customers to reach out to us with any issues. We were able to talk to Carlos over the phone about the issues and come to a solution where everyone is happy.Customer response
01/26/2024
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Manager Jake has offered a full refund, which said it will take a few days to take effect on my credit card. I appreciate the quick response and resolution to my issue from Jake.
Regards,
Carlos Vasquez
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Contact Information
3801 Godding Hollow Pkwy
Frederick, CO 80516-9416
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.