Customer ReviewsforMac-Vik Plumbing and Heating

Dishonest, bait and switch, lying, not trustworthy. Ordered a 700 humidifier and got a 700M humidifier?? My wife and I are seniors and paid $1800 for a recommended humidifier that was completely automatic with a digital control and outside sensors to control the humidity automatically to preserve our hard wood floors. The install was 2/16/22 a week after our estimate acceptance. There was no operation/manual explained after install and when I got curious I found the manual in the **** bin on the furnace. After identifying they installed the wrong unit, a 700M, which was a completely manual unit requiring our attention and supervision constantly! The company and specifically the office mgr, informed me they would get the automatic digital control and correct the situation. They said the 700M unit is the same as the 700 unit?After a missed service call and Cambrea telling me she was personally picking up the new replacement control the tech came to install a totally different control without the "Aprilaire" logo and not digital, so refused service. On 2/26/22 I gave a written request to their "contact us" page on their website to remedy the error. On a follow-up call they said they never received my inquiry/request? I sent and email to ******* on 3/1/22 and they informed me the correct unit coundn't be installed til April? On 3/17/22 I asked what day in April the new unit would be installed and heard no reply. At this point we feel they used a "bait and switch" on senior citizens and can not trust this company to correct the situation based on the disservice they are providing.

This is the first time I've ever given a 1-star. Why? Because they were rude, lied, and refused to learn the truth and better ways of operating. Their parent company is DOUBLE LC INVESTMENTS, LLC.We used Mac-Vik Plumbing and Heating's services for years until now. I am concerned about business practices and you should be. Let me explain.They don't care about their client/customer safety and will put people like you and me at risk for their profit.The plumber that came out tried to repair a leaking pipe but could not, so he shut of water to the entire house and left. The next day we had a plumber from another company install a valve before the leak and now we have hot water throughout the entire house and cold through part. That will hold us over until we can have the house repiped. I do not know why the ******* plumber didn't do that. Anyway, this was after the following communications with *******.******* ignored client safety and refused to send anyone because I asked about Covid vaccination status. They incorrectly claimed it was a HIPAA issue. I informed them that was not correct. Go to HHS website and read it for yourself. HIPAA does not apply to disclosing any vaccination status to anyone. https://www.hhs.gov/hipaa/for-professionals/privacy/guidance/hipaa-covid-19-vaccination-workplace/index.html When I pointed out their error, they got rude, refused to learn the truth and eventually hung up on me. Odd because last time they informed me of two of their plumber's vaccine statuses.It appeared to me that ******* is against protecting their customers and being vaccinated and that they don't care about others. I am left with the impression that they are anti-vaxers for whatever reason.******* told me that if they sent a worker who could not present a valid vaccine card and we sent them away, then ******* would charge us $75 for no work althouigh we requested a vaccinated plumber beforehand.I asked to speak with someone in charge, and the scheduler said that she was the supervisor-in-charge and would not. I asked to speak with her manager.So she patched me to someone "higher up" (or so she said) called "*****". "*****" was rude and hung up on me twice, once during the patch and the other time while we were talking. She rudely told me to "take it or leave it" (risk being infected and have their plumber or no plumber at all.). She then hung up on me when I tried to explain to her about HIPAA. I phoned back and asked the receptionist I spoke with earlier who patched me to "*****" for ******* last name. She verbally stammered, then said, "I don't know". That indicated that it was a set-up, and there was no "*****" in charge.That told me that both Cambria and "*****" lied to me.(1) Invalid ******************* to Learn. HIPAA does not apply (see above link) and ******* was unwilling to listen to and learn the truth to improve their customer-relations. (2) Lies. There were indicators that "*****" either does not exist in the position I was told or "*****" doesn't exist at all in your office. That fakery does not bold well for reputable companies. ******* should just tell the truth.(3) Unreasonable. Being told that we'd have to pay if they sent an unvacinnated person is not acceptable if we requested one as we did on an earlier call and your company abided. HIPAA DOES NOT APPLY so don't use it. Fourth, being banned for the truth is simply not acceptable.(4) Poor Customer Relations. They were unable to handle a customer who was trying to teach them better ways and the truth about HIPAA.Beware of companies like ******* who do not care about your health and safety and are rude when they are wrong.Customer service counts and they lost it totally.