ComplaintsforApplewood Golf Course

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  At all times my correspondence has been with ************************************** 8/23/23 - I completed an inquiry for an event at the Applewood Golf course for approx 100 people. 8/24/23-I received a response from the events coordinator *************************************. After reviewing the event menu, I signed an e-contract and I paid a deposit of 500 to the venue. The date of the event was scheduled for May 9th beginning at 2 p.m. 1/16/24- I emailed ************************************* to see if the date of the event could be changed due to various out-of-town guests concerns about flights and fear of them being unable to make the event. I received an email from ********* that they could change the timeframe to 7 to 11 p.m. I agreed to this timeframe. 1/22/24 I emailed *********************************** to cancel the event venue after reading more recent reviews regarding the service, quality and staffing of the venue. I also canceled for fear that the venue would not be able to accommodate out of town guests within the timeframe allotted. 1/25/24 I reached out to ************************************* to follow up on the prior email about the event cancellation as I had not received a response back to my initial email. I received a response from ********************** which stated my entire deposit of $500 was non-refundable. The contract states, Cancellations less than 180 days, is subject to THE *** OF THE MINIMUM EXPENDITURE and ANY OTHER APPLICABLE FEES, INCLUDING, BUT NOT LIMITED TO, SITE FEES.I emailed the following questions to **********************. * What is the sum of minimum expenditure?* What are any other applicable fees?* What are the site fees?* What metric are you guys using to define these fees?I have not yet received a response. The contract terms surrounding cancellation are unconscionable and egregious because the contract does not specify the metric or rational for the determination of fees. Nor does the contract list the amount of the fees. This is not a good social public policy for consumers.

  Business response

  02/05/2024

  As noted on page one of our contract, under "Deposits, Cancellations & Payment", the following is stated "All
  deposits shall be non-refundable and nontransferable (regardless of when such deposits were paid and in what amounts) and
  will be credited to the cost of your event or retained by us if you cancel your event". Also noted in the contract, as ************************ also provided, ". IF THERE IS A CANCELLATION LESS THAN One Hundred Eighty (180) Days PRIOR TO YOUR EVENT, YOU AGREE TO PAY A
  CANCELLATION FEE IN AN AMOUNT EQUAL TO THE *** OF THE MINIMUM EXPENDITURE (LESS ANY DEPOSITS
  ALREADY RECEIVED BY US) AND ANY OTHER APPLICABLE FEES, INCLUDING, BUT NOT LIMITED TO, SITE FEES,
  ROOM RENTAL FEES, CEREMONY FEES, ETC." meaning that we have the right to charge her additional fees as she is cancelling within 180 days of her event which was to be held on May 9th. From the original date that she reached out and ************************************* replied, on 1/25/24, confirming that we could cancel her event, there was 106 days until her event. We have no intentions of charging her any additional fees as that is not our goal with our customers.

  In addition to **************************** notes, we feel that her comments about our staff, service and food is a misrepresentation. We currently have a 4.7 rating on ******* out of 5, with nothing less than 5 star reviews since she booked with us in August. According to her correspondences with *********, her reasoning for cancelling was due to her family and guests. We also feel that her reviews she has posted are are an unfair representation of our business and staff as we have been communicating with her, tried to accommodate her at a different time, tried to accommodate her on a different day, offered to move her deposit to a different date, although the contract states that we will not and, aside from one delay in communication from *********, she has consistently received communication back from within reasonable amounts of time, as seen in the emails provided by ************************. Our goal is to accommodate ************************ and meet her in the middle with some sort of solution that works for everyone.

  Customer response

  02/13/2024

  I have responded to the Applewood Golf course email and have agreed to have a phone call with them to reach a resolution that works for all parties. I will update the BBB once that takes place. Thank you BBB agent for stepping in. 

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