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            Business ProfileClearShift Leasing & Sales

            Used Car Dealers

            Contact Information

            1500 E County Line Rd

            Highlands Ranch, CO 80126

            Visit Website
            (720) 390-7910

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            1500 E County Line Rd, Highlands Ranch, CO 80126
            BBB File Opened:
            7/21/2020
            Business Management
            • Mr. Jeff VanderWal, Manager
            Contact Information

            Principal

            • Mr. Jeff VanderWal, Manager

            Customer Contact

            • Mr. Jeff VanderWal, Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I purchased a 2021 ************* from this dealership. It had less than ****** miles on it. *** offers a ****** mile manufactures warranty. I am in ***** and purchased the vehicle online because it was still under warranty, I knew anything wrong would still be fixed. I inquired about the warranty? I was told yes, it had the original manufacture warranty was still active for this vehicle. The car fax shows the dealership Clearshift, purchased the vehicle from a dealership in ******. It shows the vehicle was made in ******. What was NOT DISCLOSED to me is there IS NO *** WARRANTY! It should still have ****** miles left in the warranty but I NOW HAVE TO DRIVE IT TO ****** to have any warranty work done. That is NOT a vehicle with a warranty if I have to travel outside the ***. When I called the salesman said they knew that the vehicle could only have service in ****** and laughed about it saying that is the reason he tried to sell me the extended warranty. Upon calling *** ****** and *** *** both manufactures said Clearshift was responsible for disclosing there was no warranty for the ***. I purchased a vehicle they sold stating it had a warranty and they have grossly misrepresented themselves. I am now having to pay out of pocket for the RECALLS so the vehicle doesn't blow up or the brakes fail. KIA *** ************ KIA ****** ************ *********************************************** ************ who says Clearshift was aware of the warranty when they purchased it. *** *************************** ****** ************ who is trying to get the vehicle safe to drive again. It has been parked at the dealership for one month now in *******, ** because it is currently not safe to even drive. I am only told I have to pay out of pocket for the recalls. This is very bad business practice. It should be very illegal!
            Read More
            Read 7 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            John W

            01/01/2024

            Visited 4 different dealerships looking at SUVs. All 4 dealerships valued my trade. 3 were all around the same value($12k) but ClearShift shift came in $3,000+ LESS than the others at $9k. When confronted they wanted to use every excuse in the book as to why. Even showing me auction sales from Georgia like I wouldnt notice the one from ****** that literally sold for a price similar to what the other three dealers were offering me and with higher miles.I genuinely feel they were trying to steal my trade for the cheapest price they could. Just throwing out a lowball offer to see if I would take it because I was putting down a substantial down payment. They took the fun and excitement out of purchasing a new SUV for my wife. We ended up purchasing somewhere else because regardless of what they could of offered after that interaction our perception of them and their dealership was soured. In our eyes they were the typical used car salesmen experience that weve all come to know and despise. We bought at **************** and were treated with respect, kindness, and most of all FAIR!!

            ClearShift Leasing & Sales Response

            01/01/2024

            Sir, we are glad you were able to make a deal at Landmark that you felt was fair.  There are good people at ****************.   We appraised your Explorer Sport for **** dollars and went up to ****** as we looked further into the transaction.  Our team felt that $10k was the maximum amount that we were willing to pay for your trade...so we were **** dollars away from where you wanted to be.  We certainly don't take it personally when we don't come to an agreement on value.  We are running a business and that is what we determined the trade to be worth.  Nobody was trying to "steal your trade".  You had a 2015 Explorer Sport that has known turbo issues as well as a "sideswipe accident" on Carfax.  That is where we came up with our trade evaluation...it is pretty cut and dry. 

            Local BBB

            BBB Great West + Pacific

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