ComplaintsforOctopus Car Wash
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Their machine blew off a piece of my car. As I was driving away, it fell off. They told me they were not responsible because they were trying out a new machine that was powerful and probably the pressure did it. Interesting. They wouldn't even refund the car wash fee. I would like them to pay for the cost of the item ($63.30) and to refund the car wash fee. ($15.99).Business response
06/12/2024
***************,
Thank you for reaching out and we want to start by extending our sincerest apologies for the unfortunate experience you had at the car wash. Please know we take matters like this very seriously and thoroughly review every situation to make sure it is resolved properly and promptly. Through further review of the photos provided, I can see this part came out during the drying stage in our tunnel using our touch-less dryers/blowers. This standardized system is used on every vehicle to dry before exiting the wash tunnel at the car wash. Many including the same make and models as one another as well. Unfortunately because of the integrity of this particular part, it was exposed while being dried with forced air using our standard blower/dryer system that all vehicles use. Once again, I apologize for any inconvenience or frustration this incident may have caused you but unfortunately cannot offer compensation for this circumstance as the part on the vehicle may have been previously compromised. Thank you for visiting our Wash and have a great rest of your day.
Customer response
06/12/2024
Complaint: 21731494
I am rejecting this response because:
Sincerely,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.