ComplaintsforEngineering Studio Denver
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Complaint Details
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Initial Complaint
12/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I contacted Veradyn LLC DBA Engineering Studio Denver in August of 2022. I used their online contact form.I explained that we had issues with the foundation and walls on our home and asked if they could produce an engineering report. They called and stated they could provide an engineering report and they would send me an invoice to pay for $300.00 and that after the invoice was paid they would send out an engineer.I paid the invoice on August 28, 2022, with my credit card, and the engineer was scheduled. On Tuesday, August 30, 2022 1:00pm engineer ************************* came to our home. He spent 15 minutes looking around and then informed us he could not help us and he left. He did not offer a refund of our money we did not get an engineering report. We got nothing for our $300.00.I sent an email to Veradyn LLC DBA Engineering Studio on September 24, 2022 asking for a refund. They did not repond.Business response
12/02/2022
A professional engineer inspected the property and advised them, that in my opinion it was not economically feasible to repair the foundation in my opinion. We sell time and advise. The customer received both of those and I did not attempt to up sell them.
I advised they seek a second opinion though another firm because they may know of a way to fix the problems.
Customer response
12/02/2022
Complaint: 18485765
I am rejecting this response because:I contacted them for an engineering report. They agreed to provide one. The engineer stated, "I can't help you." and left after briefly looking around. They did not provide an engineering report. They provided nothing.
They have no right to keep the $300.00 I paid them. As they provided nothing to me.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.