ComplaintsforAll Seasons Exteriors, LLC

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The roofers couldn't even follow a chalk line, resulting in shingles that were not installed in a straight line. Whenever there was a vent, you could see a clear bow or wave in the shingle placement because they rushed through the job without taking the time to do it correctly.During the installation, we observed that they improperly butted the underlayment side by side without overlap on the garage. The patio has a 1.5/12 slope. For a roof with a pitch less than 2/12, shingles shouldn't have been installed at all. For pitches between 2/12 and 4/12, double underlayment and ice shield are required. Despite the roof being improperly installed, we requested proof of double underlayment but never received it. If a shingle was damaged in a bundle, instead of discarding it, they installed the damaged shingle. The roofers also didn't protect the gutters, bending them, wearing away the paint, and showing complete disregard for our property. It was agreed upon by us and the seller that All Season Exteriors would replace the skylights (which we hired them to do). I clarified with him several times about the skylight model and specifically asked if they were rated for snowload glass. He assured me that all their skylights were snowload-rated, which was supposedly standard for them. However, they installed regular skylights, not the snowload-rated ones. In addition when they installed the skylights the tore the old ones off with no care, causing damage to the sheetrock inside and left a mess side the house. We also asked them to remove the old skylights and place them in the backyard since we planned to reuse the skylight blinds. Instead, the roofers carelessly threw the skylights in the backyard, breaking all the blinds and shattering one of the skylights.

  

  Business response

  09/05/2024

  This is from the actual homeowner:

  We installed the skylights per the customer contract. All other issues were handles with the actual homeowner.

  Concerning the recent review of All Seasons Exteriors posted by ************** ; I believe its important to set the record straight.  I was actually the homeowner during the roofing work completed by All Seasons, not *****.   Im shocked that he is so angry about the work done on a house that wasnt even his.
  
  
  I realize he was buying it, but during this period he didnt own it.  Nor was he paying for the roof to be replaced like he implied (it was an insurance claim) and it wasnt his right to make any complaints, decisions or demands concerning the roofing work.   ******************* did work separately with All Seasons to choose the skylights with my permission.  All Seasons addressed this issue very well and was consistent with my understanding of the events.
  
  
  However, I will address my overall experience with All Seasons and let you (the reader) decide which review is more trustworthy and reliably accurate.
  
  
  ************** had a contract to purchase our rental property.  While under the contract I put a hail claim on the home and chose All Seasons Exteriors as the contractor to replace the roof.   A year prior they had done an excellent job on my personal home.  Oddly enough, a second rental property I own also needed a new roof and I contracted with All Seasons do that one also.  I would not use the same roofing company 3 times if their work was anything less than excellent.
  
  
  After ***** purchased the house, he obviously decided to find everything wrong with the work All Seasons did.  What ***************** not realize is that roofs are inspected throughout the process.  So, any issues with the quality of work would be flagged by the inspector for correction.  The permit can not be closed until the inspector is pleased.  This roof passed inspection which means it was installed correctly and up to code.  All Seasons did a great job and Id use them a 4th time if another hailstorm comes through.  Although, with the Malarkey class 4 impact resistant shingles they put on, it would have to be some pretty big hail.
  
  
  ***** also suggested the gutters were damaged during the roof installation.  How would he know that?  The hail also damaged the gutters, but since it was cosmetic damage only and they were still functional, we chose not to replace them which is our right as the actual homeowner.  I suspect ***** was looking at previous hail damage and blaming the roofers for that.  Thats not nice, *****.
  
  
  As far as All Seasons Exteriors, and **** in particular, I cant say enough good things about them!  **** has been one of the most honest, hard working, reliable, truthful contractors Ive ever had the pleasure of working with.  He has a customer for life with me and I will let everyone in my circle of acquaintance know.  When you find a quality company/person you should recommend them and I do highly.  When choosing a roofer listen to a person who has used the same company 3 times and would again if I had the need.  Hire All Seasons Exteriors and enjoy the opportunity to work with fine people such as ****.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  All Seasons Exteriors was hired to replace my roof in September of 2023, they installed the new roof rushingly after waiting for half a day for the product to be delivered that showed up late. After the new roof was installed, I noticed tar on my siding on all sides of my house from where the crew carelessly threw off the existing shingles and let them hit the sides. Dirty tar fingerprints everywhere that didn't wipe off easily. I also noticed new dented and scratched gutters where they had their ladders setup. And the flashing that used to sit tight against my old shingles was now bent up from yanking out the old shingles. Trash and nails were still in my gutters. Do these guys take any pride in their work or even look around to see the mess they leave behind? Don't think so. I told my salesperson about all of these issues, and they've sent out techs, usually once every month or two, fixing and cleaning a little at a time. Now over 6 months later they still haven't finished the project, they lied about tucking new flashing up behind the existing, my gutters are still not repaired, and they said they would put an extra layer of shingles over the flashing they bent up at install. But they are timely with sending out those final bills and wanting me to pay for the completed roof, even though they can't complete the job. Homeowners should have their own contracts for these contractors, stating we get $100 off the total bill for every day they haven't completed the project, then maybe they would provide better customer service after their rushed installs. I definitely won't recommend this company to any friends and family.

  

  Business response

  04/04/2024

  We have been working with this customer to resolve their issues and are reaching out to the customer again to make sure we are addressing all the issues. We want to make sure we resolve the issues.

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