ComplaintsforWoodley's Fine Furniture

• Initial Complaint

  10/13/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Hello,My husband and I bought 2 loveseats and a recliner during ********* July 4th sale in **************** on 7/2/23. When the sales person entered the information in the computer and showed us the prices, it looked like the total was a bit low. We asked 3 times if the total was correct, and she said that we could see the itemization when she printed it out and that it was correct. She printed it, and I signed the contract and paid the deposit. She clarified that the total cost was $4649.04 and that after the deposit ($1400) we would owe $3249.04 when the delivery of all three pieces was complete. We were told (and it's on the paperwork) that it should take about 6 to 8 weeks to be delivered. We gave our old furniture away in anticipation of the arrival of the new furniture. It was over a month late so we were using camping chairs for a month in our living room. I emailed the salesperson multiple times to ask for updates. The two loveseats were delivered on 9/28/23 and we paid a portion of the remainder at the time. The recliner was delivered 10/6, and we paid the remainder of the balance, for a total of $4649.04. Today, 10/12/23, I was contacted by the sales person. I thought she was going to congratulate us on the delivery and ask us how we liked the furniture. Instead, she said that there was a mistake and threatened to charge us over $2,000 more or they would come to collect one of the loveseats. She said, "I'm not getting fired over this." She then said that she would have an accounting representative call me. The billing department called me, and they said the same thing- that they would be sending a revised/corrected invoice and that we needed to pay the new amount or they would take away one of our loveseats. I am now waiting to hear from a manager and left a voicemail. I would like ********* to take accountability for their mistake and discontinue the phone calls and threats. We paid what was requested in the contract. Thank you!

  

  Business response

  10/19/2023

  I did have a chance to talk to the customer the day after she received phone calls from our salesperson and accounting.  I explained to her that the account was closed after the last delivery was made and the reason for the phone calls.  There had been a mistake with the order entry and accounting discovered the mistake upon closure of the order.  The customer stated that she had requested the balance owed a few times because the order seemed low and she wanted to confirm for budget purposes.  Sales did not catch the mistake while sending balance information to the customer so the mistake in billing still existed on the information sent to the customer and at the invoicing for delivery.
  

  I told the customer she was not responsible for our billing mistake and there are no more charges or worries.  The integrity of the sale to our customer is the most important thing and she paid the balance as informed before the delivery was completed so no "revised" balance is due.  I apologized for the confusion and thanked her for being our customer. 
  

  
  

   

   

  Customer response

  10/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

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