ComplaintsforO'Keefe Built Inc

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired the company to build a fence, issues include:Posts incorrectly installed.Post not cemented in.Fence gaps.Gate must be lifted up on to operate.Gap under fence.Gate not finished. Post attached to neighbors without permission.Gap at Gate.Company refuses to correct or even discuss issues.Company is misogynistic.I referred them to my dad as I (female) was tired of being talked down to. I have reached out to city building department.Company refuses to address or discuss any issues and is threatening a lien on the property.They just keep telling me that I don't know anything, and they won't fix anything.I'm a mining inspector, and though I don't build fences, but I'm not incompetent.I do not want to argue, be talked down to, or bullied about my concerns on quality of work.

  

  Business response

  04/12/2022

  Email sent 3/28/2022

  Hi *******,
  
  
  

   

  Email sent on 4/2/2022

  HI *******,
  
  

  email sent on 4/4/2022

  I do not intend to argue. I simply would like some direction from you. Would you like to settle with the discount or for us to perform the changes you list below? I will make sure you get a copy of the permit asap.

  email sent on 4/5/2022

  If you remember, you told me that you wanted the project to be over and for us to "piss off". So that is what we did. Very simple questions, how would you like to proceed? Would you like us to come back out and make some corrections? Would you like us to wait until your father gets to town? I would like to work towards some resolution. I am offering to try to make things right. Obviously if you are not wanting to have us back out, and refuse to pay the balance of the project, we will have to take other action.
  
  

   

  Customer response

  04/25/2022

   
  Complaint: 17015329
  
  I am rejecting this response because:
  

  Please refer to attachments, specifically the attachment containing copy of Gmail communication/proposed resolution dated 4/20/22.

  
  Sincerely,
  
  *************************

  

  Business response

  05/09/2022

  This client is creating issues to avoid paying the $9217.00 that she owes. She kicked us off her property before we had a chance to fix the few remaining issues. I made several attempts to get direction from her, which she ignored. She has called me names in a public forum, which in my opinion amounts to slander. This matter is now in the hands of our attorney.

  Customer response

  05/10/2022

   
  Complaint: 17015329
  
  I am rejecting this response because: The information in their response is not accurate.  I became uncomfortable with bullying from the business and referred them to another member my family to deal with issues. They had a chance to correct the issues, but chose not to. Instead they tried to bully me that there were no issues and I needed to just pay them.  I have received quotes on repairs to the project from other fencing companies.  The issues are going to cost me around $4k to fix.  Every single wood slate needs 3-4 screws from incorrect attachment.  All gates need to be rebuilt. 3 posts need to be removed and reinstalled.  Additional wood needs to be added at all the gaps under the entire length of the fence.  These are not made up issues. The review on ****** is my opinion of working with the company posted after the company sent an email refusing to correct any additional problems.  
  Sincerely,
  
  *************************

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