ComplaintsforQuality Inn and Suites Denver North - Westminster
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Complaint Details
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Initial Complaint
08/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of Transaction-7/30/2022 Amount of Money- $118.00 What the business committed to provide you: Clean room with supplies as outlined on their site and promise to provide a great stay What is the nature of the dispute: ********* did not provide a clean room with supplies nor did we feel safe staying in this hotel. Our room did not have clean sheets or ANY towels in the room. When we asked the front desk for sheets and towels, they stated they were completely out and had to wash them. The fire detector was completely ripped out of the wall which is a security code. We were informed by staff if we see doors propped open that is for individuals, they allow homeless folks in the community to stay there. We did not feel safe with our children staying in this hotel. When we requested to cancel and get a refund so we could go somewhere else, the staff told us good luck with getting our money back and they could not refund us or offer another room because they were booked. We never received towels and wash cloths from the front desk. I had to go to the store to buy some along with cleaning chemicals to clean the room as it was not even close to being sanitary. This building should not be open for business at all. The staff was horrible to work with, they allowed anyone to come in to the hotel causing security issues for families staying there. We had an entire Basketball team stay there and every single family had an issue with the room, someone trying to enter the room, no maint etc. We spoke with the General Manager and they had no resolution for us since they were not the owners, which makes no sense why are you a General manager. We want our refund and something needs to happen with this business they are definitely not operating according to code.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.