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Complaint Details
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Initial Complaint
04/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I've had a truly horrible experience with Afford-A-Rooter. They don't seem to care about their customers or for doing the right thing.I called them in March 2022 to do a simple installation of a shutoff valve for a new refrigerator. ***** came and installed a plastic one since he didn't have the correct parts. The plastic valve leaked overnight and flooded my kitchen, destroying my wooden floors in the process. I called ***** to tell him about the leak. He came by, replaced it with another valve and offered to help fix my floors. When I asked him if he had time to come by, he said he'd call me back. He never did. I called and emailed the company. My niece had to call them to get a manager to help because no one replied.In April, I was told that ***** would file the damages through his insurance to pay for replacement flooring. After months of waiting, we came to an agreement to have my floors completely replaced. They had a contractor, ******, who was going to do the project for us and ***** was going to pay him. After we had selected the flooring, we learned that ****** wasn't able to get a hold of ***** to get his money. In August, we were told that ***** had been arrested and he wasn't going to get out of jail for another year.I still haven't received payment for the damages they had agreed to pay and they haven't refunded me any of my money either or offered to make amends. I appreciate that *** has tried to resolve our problem, but it was not enough and didn't result in any solutions. This company is not worth the trouble because they won't take responsibility for any of their own mistakes.
Business response
04/24/2023
***,
As I mentioned to you perviously, we thought that ***** had resolved this issue - My apologies for him not following through.
Can you please send us your invoice for the new floor and the installation, I see what we can do on your end.
You can email us at "**********************************.
Please call me at ************, with any questions.
Thank you,
***************** ************
Afford-A-Rooter
*********************************>***********, ** 80021
************ - Main Office
E-Mail - **********************************
Visit our website @ www.affordarooterplumbing.comCustomer response
06/01/2023
I've attached the email reply that I sent *** from Afford-A-Rooter, which includes the estimates and invoice for our floor damage.Customer response
06/20/2023
I wanted to give another update. The owner of the company, ******, came by to talk. We have resolved our complaint with Afford-A-Rooter.Initial Complaint
08/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
We hired afford-a-rooter to repair our main water line. They provided us with an estimate. The estimates all led us to believe excavation was required to complete the job, which was good news for us because we have insurance that will cover buried lines but not plumbing inside the home. On the day of “excavation” the crew came out and assessed briefly, called out the heavy machinery and then indicated they were going to try to repair from the inside. They were able to repair the water line in 2 hours without any excavation required and minimal parts required. I called after the crew left to ensure the price would be adjusted accordingly and was told, there would be no adjustments made. When I spoke with the owner, he said he schedules out per job but no where on any of the estimates does it indicate that. He did concede 1100 in the end and provided us with an itemized invoice…many of the items having not occurred on our property. We simply do not feel comfortable paying any dollar amount over what we have already paid (1875) for the work completed given that there has been blatant fraud of what services were completed and the disrespect shown by the owner of the company.
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.