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Complaint Details
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Initial Complaint
09/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was repeatedly called by one individual named *** (male) who used multiple #s to harass me and when I explained I work grave shift and he was preventing me from sleeping then hung up, he used a different number to call.I then received a text from him stating "enjoy the calls dumbass" from yet another #. Numbers he used include *****************-372-1083, ************ and ************ (text) and I have more than 5 attempts in one day for multiple days now.
Business response
10/19/2023
We regret hearing of anyone experiencing any type of harassment and offer our sincerest sympathies. Please know that STRIDE Community Health Center does not make solicitation calls of any kind, as we are a non-for-profit, Federally Qualified Health Center.However, we do take your complaint seriously and have thoroughly investigated this matter to the extent of our abilities. Upon our review, we can confidently assure you that the calls and messages received were not from our organization based on the following actions:
We have checked our employment records and we do not have an employee named or goes by the name of *******
We have checked our phone number records and we were unable to find that the phone number provided to us was dialed on any of our phone lines.
We have verified that none of the phone numbers that you've received calls from belong to STRIDE Community Health Center
We have verified that we do not have the complainant phone number or any other contact information for you've provided listed in our database.
For these reasons, we believe our investigation has been comprehensive and ask that the complaint be marked as unfounded and removed.
Sincerely,
STRIDE Community Health Center.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.