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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In Feb 2024, we filed an insurance claim for water damage & roof repair. I solely signed A-1's contract without having the legal right to do so since my husband is the only name on deed to house & he was also on the contact but didn't sign. Since then. A-1 is expecting well over more than half of the money stated in their contract. No work has been done or started by them (but they are demanding over $11 G as 1st paymt) & nor will it be by them. They have threatened to take our entire ins claim check, threatened to turn us in for ins fraud, put a lien on our property; bullying & threatening, & harassment is their tactic. After speaking with my husband & trying to bully & threaten him (as stated above), Jared, the supervisor, told him they would call me & did so; calling four times within a few hours & a text also within that time as well. My husband already told them what the situation was & what our decision was, so I did not answer these calls, texts, & voicemail. I have informed my ins company that we are not going to go with A-1 so that they have it on record. I also feel unsafe due to the threatening & bullyish style of this company. I do not want them on my property & since they had not started any work to begin with, they will not be receiving ANY of OUR ins claim moneys for our roof repair. ***** ** *******
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.