ComplaintsforCaps & Dampers LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Refusals by Caps Dampers to return after cleaning(3/2022 $265 payment) tech knocked parts out of place during cleaning causing stove not to ignite after cleaning. Gary B******* Refused to check on9/17/22 appt.Business response
09/16/2022
We are reaching out to this customer to try to resolve this issue. This customer admittedly used her stove the rest of the burning season after our visit. We will try to remedy this situation asap.Customer response
09/19/2022
***** ******** ****** **************************** ***** ******* ********* *** **** ***** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
Please CANCEL my complaint. Caps called me and came to my home after i left voice mail relling them i reported a complaint. Then Caps technician phoned sayiny would send Gary B***** ** to my home to check stove.
Again Cancel complaint.
Thanks.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
101 Millbrook Cmn
Bloomfield, CT 06002-1434
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.