Business ProfileforCommunity Funeral Chapels

I had a very bad experience with Community Funeral Chapel. They completely disregarded everything regarding the handling of my mother's services. I requested that no information regarding her services be given to anyone, and it was given anyway which resulted in unwanted guests at my mom's funeral, I was highly upset with and under stress, I had to lock the doors, my mom's make up was heavy and disgusting when I asked for light makeup. I made a specific request about her pictures, sent in a separate email and they literally chose a different, unfavorable picture that I did not request for everyone to see. I have emails and proof. They also brought my mom out with a blue plastic bag that was visible and noticeable under her and we had to fix it which was traumatizing. But that's not it! I purchased a urn for apx $240 or so and paid for them to place her ashes in the urn and they FAILED to do so. We literally got my mom's remains in a plastic bag and had to return to have them place my mom's ashes in the urn which was traumatizing to me. I feel as though this was done deliberately and that perhaps Brenda knows someone in the family and was perhaps even paid to completely destroy my mother's services. I have no proof but would like her investigated and I am considering a lawsuit against the chapel. It took me a while because the anger and rage I have felt had to be subsided and I have been mourning. I do not want anyone else to have this experience and I do feel what transpired was unethical and I do not appreciate the fact that she never reached out to me and I had to email her a complaint. She didn not honor our wishes for the services I can only say that the cards I ordered were okay and acceptable.