ComplaintsforMediabuster Books LLC
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Complaint Details
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Initial Complaint
07/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I sold a few books to MyBookCart.com and they told me that I would be paid roughly around $360 dollars I sent the books right away and waited for the payment through ******. About two weeks later I received an email saying that the books that I sent in which were still new in the wrapper were defected and they offered me $140 through a check. I have never received any payment for my books and would like the payment or my books back witch were medical booksBusiness response
07/07/2022
Hello,
In order for us to research this issue, can you please provide your order number and a copy of the email that states we were going to adjust your payment?
Sincerely,
Mybookcart.com
Initial Complaint
05/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I filled out the form online, got the promised quote, sent them a new textbook and then never heard from they. Now they have my items and never paid me and it’s been months. I want the money I was originally quoted, or my items returned to me immediately.Business response
05/05/2022
Hello,
All customers, as stated in our terms and conditions, must ship their books within 7 days of a buyback order being placed. The ship-by date is shown on all packing slips and in a customer's user account. If the buyback order is not shipped by this date, the order will expire and the offer quoted will be nullified and void. The customer did not ship their books by the required ship by date. Their buyback offer expired.
We are not issuing payment for the expired buyback order. The books are being returned to the customer.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.