ComplaintsforNutmeg Auto Wholesalers, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 4/21/2023 I drove 3 hours to ** where I purchased an **** ** for 6,000$ cash On 7/9/2023 I had to have the vehicle towed/totaled by a mechanic due to extensive water damage. There was rain pouring down the roof and doors, you could literally scoop water off of the floor with a cup. When I contacted the owner Patrick and his wife “Char” to rectify the situation Char stated “I do not need documentation from a mechanic, there’s nothing we can do for you, you bought the car as is”. I am seeking compensation for the vehicle, due to the fact I did NOT do anything wrong (like have an accident) and yet it is a total loss. I have no car and no money.Business response
08/22/2023
I just received a letter ID# ******** today 8-22-23, it is the first letter that we have gotten regarding this matter, The customer bought the vehicle on 4-21-2023 AS IS under ** State Law. The vehicle had been put through our Safety Check List previous to the customer buying it. We had this vehicle for sale for over 6 months, there was never any sign of water getting into the vehicle. (Did the customer leave the windows open? Did the customer leave the Sunroof open? Did the any of the drain plugs get clogged.) The customer owned this vehicle for months before calling and demanding her money back. She also made threats against my life, my business and my family. The **** ******** Police were called and a Police Report was made.
The vehicle was bought AS IS by the customer, I have signed documents and so does she to prove this. We will not be issuing a refund of any kind.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.