ComplaintsforA-1 Auto Sale, LLC
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Complaint Details
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Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
After picking up my car from the dealer the muffler still make noise that they said they will fix, my engine light came on couple days after, then my brake stop working couple days after and the abs, slip,vdc off light came on for emergency braking . Couple time I can to get the problem fix, they said they call me and call me back when the part come been 7 daysCustomer response
03/12/2024
No long need the complaint, The business reach out to me and is working with me to fix the problem. Thank youCustomer response
03/12/2024
No long need the complaint, The business reach out to me and is working with me to fix the problem. Thank youInitial Complaint
03/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I went to A1 looking for a car. I found one but it had issues. I put a deposit on the car 520 dollars and he filled out the paper showing I put a deposit and what needed to be fixed. He specifically said this is not a contract. I had my mechanic look at the car and it needed major repairs so I told them I would like my deposit back. They said I signed a contract and my money is nonrefundable even though the car will not pass inspection.Customer response
03/13/2024
This issue has been resolved. I was issued a refund.Initial Complaint
03/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a 2011 ******** From A1 auto sales with test driving thr car it felt like it needed some work done to the car & I spoke with Mohammad at A1 auto he said it will be taken care off December 9 day of pick up the car is dead we had to jump start it I never received any paywokr to go along with My loan or an inspection paper saying that the car is good to drive on thr road & I leave with the car shortly after tinting the car the people at the tint shop call me & tell me that the car just won't start they had ro jump start so I bring it to Mohammad new battery Jan18 I bring the car to ***** ******** ******** for $250 diagnostic fee which lead to them telling mee what the car need so I replace the steering rack assembly for 850 parts & 500 to put it in then u brought the car back to Mohammad February 6 he diagnostic & tell me it'd axles which leaf to a misdiagnosed & he calls me Mar12 after poor communication not really telling me what's going on that the engine cradle that holds the transmission & engine part of it is broken & I asked him how that happened its couldn't have rusted of in 3 weeks of me driving he said he isn't sure what happened now he wants to get a 10 day dealer payout & basically his car back & I'm left with out anythingInitial Complaint
01/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In November 22nd I went to this dealership to purchase a vehicle, I had given a down deposit of $1900 to the person that was dealing with me who was Ayaz J***** and received a receipt on this day, a few days later he had contacted me stating I didn’t give him the down payment even though I did and received a receipt, I explained to him that I did but he insisted I did not and claimed here was video footage evidence of them not receiving the $1900 down payment; I requested the footage and they said they would give it to me so me and my spouse had brought them the money but still hadn’t received any video footage yet. After we had given them the second $1900 we asked for a receipt and again they printed out the same receipt from before which was odd, after we gave them the money the second time we kept requesting the video footage to show we didn’t give them the money originally and they won’t respond anymore. I’m not sure what to do and am completely baffled by the unprofessionalism with this business.Initial Complaint
01/18/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased my daughter a car here and right off the bat there were many issues. We focused on the coolant leaking and were willing to let all of the little stuff go. Every time I called in to let them know the coolant was leaking my phone calls were ignored or not returned but I was persistent. I was given every excuse in the book of why they couldn't fix it right away someone was on vacation, their shop was busy ect. However I was able to bring the car in on 4 separate occasions to be "fixed". Of course the issue was never fixed and the car is still leaking coolant. I suspect they were just pouring leak stop into because the heater core went bad that they made me split the bill for. I just called back again as the car is still leaking coolant and was told "good luck" and hung up on. I feel I have been extremely patient and they have had the car more than we have had it and it still is not fixed. I appreciate any help that can be given as this is my daughter's first car and she has been without her car for school work and sports not to mention paying car payments and insurance on a car she hasn't even been able to drive. When we paid to have the heater core fixed I requested documentation for the 4 times they supposedly fixed the coolant leak and a description of what was done. They refused to give me anything and said since it was fixed in house they have no paperwork. Thank you.Business response
03/10/2022
Vehicle was sold as is and without any warranty. Repairs were made in goodwill a week within purchase for a coolant leak. A few months after we split the cost of replacing the heater core. We have gone above and beyond the expectations of this sale.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.