Business ProfileforFairfield Pool Associates, LLC

Fairfield presented us with a contract that included coping, but then attempted to hold our pool project hostage until we agreed to pay the full price without the coping installed, despite it being in the contract that they wrote. After that, the owner, Jeremy, will called us and told us that because there is no coping, Fairfield is not responsible for the shoddy work they did during the installation. Once we started getting other contractors to look at the installation, they declined to install or warrant any coping because the underlying concrete was already deteriorating and would cause the coping to crack and loosen. We have resorted to using outdoor carpet around the pool because no reputable pool or tile company in the area will touch this project. After only three years, the pool installation has deteriorated to the point that it will have to be replaced. Fairfield's bait and switch tactics are an outright scam. It's a shame that they were the only pool company that carried the fiberglass pool shell we wanted. Had we known, we would have definitely found someone else. We have since learned that if the concrete is as thin as they installed it, it requires rebar or mesh reinforcement, and it obviously has neither. If it hadn't started cracking immediately, we would likely have been fooled by the thin, un-reinforced concrete. We have spent the last three years trying to get Fairfield to remedy this situation, and have had to reach out to the shell manufacturer for assistance.

This pool was installed over 3 years ago on June 30,2020 and the concrete perimeter coping was installed 2 days later on July 2,2020.The pool was completed and operational on July 16,2020 and after receiving a tutorial, customer paid in full and expressed no concerns or issues. Jeremy has never called them and we have not heard from them since, neither has the manufacturer. The were told on numerous occasions before and during installation that masonry needed to be installed to cover our concrete coping and the flange surrounding the fiberglass pool.There is absolutely no truth or merit to this review whatsoever.I challenge this individual to produce call logs or emails to support his claim that we or the manufacturer were contacted by them over the past 3 years.Nothing was misrepresented. Concrete coping was installed.