ComplaintsforWoodland Tree Care
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contracted in September, 2022 with Woodland Tree Care LLC ("Woodland") to remove a tree at my residence and to grind out the remaining stump and remove all related debris. The estimated cost of completing the work was $2,200.00, which I paid in-full, in advance in order to obtain the discounted price. My primary contact at Woodland is Mr. David T***r ###-###-####. The work was scheduled to commence on 09/20/22 but Woodland failed to appear and didn't advise me that they wouldn't be coming. When I contacted Mr. T****, he told me that Woodland's bucket truck was being repaired and that the work couldn't be done without it. After several more days without being contacted by Woodland, I reached out again to Mr. T****, who gave me the same reason for not showing up. Eventually a Woodland crew arrived and removed the tree but did not grind out the stump as agreed. A member of the Woodland crew that removed the tree advised me that Woodland personnel would return on 10/03/22 to grind out the stump and remove the debris as agreed. Woodland again failed to appear on 10/03/22 and again provided no notice that they would not be. I contacted Mr. T**** and he advised me that someone from Woodland might arrive to complete the work by the end of October. I told him that timing was unacceptable because we needed the stump removed to allow for new trees to be planted. We agreed via telephone at approximately 9:40 a.m. on 10/03/22 that I would find another vendor to complete the work and that Woodland would refund the $250.00 portion of the $2,200.00 total paid that was attributable to the stump grinding and debris removal work. It is now 10/13/22 and I have not yet received the agreed-upon refund and Mr. T**** has not responded to my repeated inquiries regarding when I should expect receipt. Please contact Woodland on my behalf and urge them to honor their agreement by providing me with the described $250.00 refund. Thanks.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.