Business ProfileforEast Coast Auto Group, LLC

East Coast Auto Sales & Service Center is the absolute worst place to finance or buy a vehicle from. They sell Lemons and refuse payments if you fall behind due to medical issues (or whatever personal reason, we all have them) then they intentionally issue a repo order to charge a $500 repossession charge and tow! They refuse to work with you and try to play the ladder scheme when they own the company. Spoke to the sexist owners several times and my fiancé was behind close to $1,000 before repossession. I was only a couple hundred behind in October and they came at 3am with no warning after I let them know that I would resume payment in a couple of days and my fiancé offered payment first and they refused. They did not wait for payment and repossessed knowing that I need my car for medical appointments for myself and my Autistic son. They are fully aware of medical situation and financial difficulties, they told my fiancé it was fine and "everyone falls behind" and just to keep in contact. Which we did. I have severe anxiety and after the repo I did not want to contact the sexist owner. I had my fiancé contact them. I fell behind again due to Christmas and me going to the hospital. We tried to resume payments and they refused any payments. A few days of trying to resume payments, they came and took my car again without warning in the middle of the night! (After they told my fiancé it was okay that we were a little behind because everyone falls behind sometimes) Every time I have had to deal with them, they were dismissive and had an attitude when the car is in my name and I make the payments. When it was my fiancé, their attitude was different. When my fiancé had his vehicle, no matter how far behind he was, their demeanor toward him was laid back and nicer. Also did not repo in the middle of the night or without warning.

We apologize you feel the way you do. We attempted to work with you on BOTH times the car was repossessed. Between you and your fiancé, we were told MULTIPLE times that payments would be made, and MULTIPLE times you did not do what you said you were going to do. We tried to contact you multiple times via telephone, but our phone calls were never returned. You would only communicate via email, when it was convenient for you. We all have difficulties in our lives, but it is your responsibility as the owner of the vehicle to make the payments when they are due. We can only wait so long, especially after people do not follow through on what they say before we have to secure our asset. After the first repossession, both you and your fiancé were told that we could not be as lenient with late payments, and that you MUST be more on top of things. After that. you made 4 payments (3 on time, and one late), then made no payments. Your fiancé emailed to say he was making a payment a week late, then never actually made the payment, then five days later said he was getting a single payment together, and that was never made. Then TWO weeks later, we were asked to take ONE payment, which we tried to do, but the payment did not go through. At that time, we stated we can no longer accept a SINGLE payment, and that all payments due must now be made to prevent repossession. Those payments were not made, so we were forced to repossess again. You have been sent certified mail for what is required in order to retrieve the vehicle.