ComplaintsforPro Park
Parking Facilities
HeadquartersMulti Location Business
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 10/14/2024 I used ProPark garage @ *** **** *** ********* **. Car brought back with damage to drivers side door handle rendering it inoperable. I filed claim, paid for repair and on 10/25/24 after sending proper paperwork to company was denied. Company stated the damage was existing and/or normal wear & tear. Cameras would show i didn't bring a car with a door handle hanging off, which is what the valet driver claimed happened. The driver claimed he found it that way, that it did not happen through normal wear & tear as a company representative claimed.Initial Complaint
09/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I used one of their parking facilities, in at hotel in downtown *** ***** this past June. My car, which was a rental, was dropped off with no damage. When I picked my car up there damaged to the right rear bumper. I immediately filed a claim through their company. Come to find out, they used a public paid parking lot. The car wasn't parked in secure facility away from the public. I know this because I found the parking receipt from the the public lot they used on the dash board. This is very misleading. They need to let customers know their cars are being taken to a public parking lot and not be secured on the hotel property. We have not heard anything from them since we filed our claim. Very unprofessional and very irresponsible companyInitial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August 15, 2024, I parked my vehicle at ****** ******* ******* in ******* **, a Propark location. At some point during my parking stay, the staff at the location moved a sign within the lot and placed it adjacent to my vehicle. On August 21, 2024, this sign fell over, causing scratches to the hood and bumper of my car. Upon discovering the damage, I filed a report with the company on August 23, 2024, when I returned to pick up my vehicle. The company proceeded with an investigation and contacted me on September 5, 2024, to inform me that they were not accepting liability for the damage, claiming that the wind caused the sign to fall over and this was an "act of God." I strongly disagree with this assessment. The sign was not near my vehicle when I parked, and it was placed in a position where it was foreseeable that such an incident could occur, especially considering the lightweight nature of the sign. In my opinion, this constitutes negligence rather than an unavoidable accident. I have reviewed the wind speed data for the area on August 21, 2024, at the time the sign fell. According to data from a nearby weather station, the wind speed was between 14.8 km/h and 28 km/h, which is average for this location and time of year. This suggests that the fall was not caused by abnormally strong winds, but rather by improper placement of the sign. This further supports my belief that the incident resulted from negligence, not an uncontrollable "act of God." I am requesting compensation for the cost of repairs to my vehicle’s hood and bumper due to the damage caused by the falling sign. I believe this is a reasonable request, considering the circumstances.Initial Complaint
08/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I stayed at the ******* ****** ** ****** *** ***** *** ******** from 8/16-8/21. Parking was through ProPark. After I checked out, I noticed a scratch through the paint on the passenger side of my vehicle. I contacted the hotel which put me in touch with ProPark. They denied liability claiming that I didn't report it before I left. I mentioned to them that I reported it as soon as I noticed the damage which was ~3.5 hours after I left. The claimed that they had noted this prior damage to the vehicle. When I requested documentation showing their inspection, they told me if I wanted anything from them that I could have my attorney subpoena it.Initial Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 30th a pro park employee ran our rental car into a pole at the ******** at *********** *****. We have a witness that saw the incident. They opened a claim and told us it would be resolved. Since then they have disappeared. They will not answer emails, calls from us or the rental company. Even though they were blatantly responsible, they are not taking any accountability. We are now being given a $3,000 dollar settlement which they were responsible for.Initial Complaint
07/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The bulletin board of the parking lot operated by the company shows that the parking fee is $12 per hour, with a maximum of $38 within 24 hours. On the afternoon of July 12, 2024, at 4:49 pm, my car parked at the parking lot ******** ** ******* ****** . At 9:40 am on July 13, when my car drove out, the toll screen showed a total of $76 including tax. Although I had doubts about the $76, due to time constraints, I had to pay $76 on the spot with my Chinese credit card and leave. However, one hour after I drove out of the parking lot, at 10:46 am on July 13th (11:46 pm Beijing time), my credit card was once again charged $66 by the parking lot without my consent. My desirred resolution:1.Refund the overcharged $38; 2.Refund the duplicate charge of $66. The total amount refunded is 104 US dollars.Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had my car valeted at The ***** **** in ** for on night. I did not noticed that my car had been damaged by the valet until I arrived home. It has noticeable scratch marks on the back as if it had hit concrete when they backed it up to park. I filed a claim directly with several images and was notified they would reach out in 48-72 hours. They notified me that they received my email. I few days later they called me to tell me they can't do anything and they would not cover any damages to my car. I asked them to provide any pictures and videos of the day I parked and they said they couldn't provide me with anything. I don't understand how they can't take responsibility for something they did. How can they not provide any evidence ? I would like them to take action and fix the damage instead of denying it.Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 6.27.2024 I arrived at **** **** hospital for surgery and gave ProPark valet keys to park our car. After surgery was over I was wheeled out to pick up our car from ProPark valet and found the drivers side of car was damaged ($4000 in damage) I submitted a claim to ProPark for damage done to our car . ProPark responded with They are not liable for damage done to our car.Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 5/10 I checked into a hotel whom uses Propark valet services. I checked in overnight. There was no valet attendant present the entire time we unloaded the car. I handed my keys over to the front desk associate. I asked if I’d receive a ticket and he replied yes through text. That evening when I requested my vehicle, as I was getting in I noticed damage to the driver door trim. The valet attendant was gone and as I was running late for a reservation, I took a photo of the damage and figured I’d address it when I returned. That night I returned and explained to the valet and front desk manager. They filed a claim. They got the valet manager on the phone to speak with me. The next day the hotel manager and area manager assured me they would stay in contact until this was resolved. Three days later I received an email and call from Jaritza to confirm my contact information and claim number. I asked what the timeline would be and she said within a week I’d have a resolution. Fast forward almost three weeks and I’ve wasted the entire day back and forth with these people. They have denied my claim stating I left the premise before reporting damage. I was given nothing to sign with any rules or terms and conditions. They state I called to report damaged. Which is false. I was there in person. They have not provided any proof of photos or a checkin sheet when my car was taken in. Not to mention my car was being driven around that night and I had to go down to the lobby at 3am to ask why my car wasn’t parked in the garage yet. Christopher the director of claims has zero care or customer service skills and refuses to escalate or provide me with contact info of a higher up after asking several times. Very unprofessional company. Unacceptable. My car is brand new, I had it a week before arriving there so I know the damage was not there. This is not a conspiracy to scam them out of a couple hundred dollar repair when I have an $80k car. They are taking zero responsibility.Initial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We looked online to verify that our car keys would be available 24 hours before valet parking our car for a graduation ceremony and we have been standing in a cold dark parking lot for over an hour looking for the person that has our keys. The cops have checked every propark lot, we’ve called every number, we’ve filled out every “contact us” form. They were great at taking our car, ***** at giving it back.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
70 total complaints in the last 3 years.
25 complaints closed in the last 12 months.