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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle from cost Central Auto about eight or nine months ago. Shortly after purchasing the vehicle I noticed there was an issue with the transmission. I took it to my local transmission stored and they said that it needs a new transmission. I contacted the place where I bought the vehicle and informed them of this. They offered to replace my transmission with a new one. I had two options at this point one to purchase he's fully refurbished transmission for thirty-five $4,000. Or to buy the Lesser model that wasn't guaranteed for 3 years or 30,000 miles or something like that. I opted for paying the higher price to get that guarantee of three years or 30,000 miles. Well recently the transmission started acting up again. I took it to call Central Auto. The managers there Chris informed me that he can't do anything at this point to wait until the transmission gets worse. I said that's fine I just want the warranty information so I can take it to another transmission company to see if they're willing to work with me elsewhere. That has been over a month ago and Chris has not sent me the warranty information for my transmission which I purchased with him. Called him multiple times and even emailed the store left messages with Chris his secretary and his salesmen mark. I have yet to receive the documentation to prove the warranty that I purchased.
Business response
09/06/2022
***** ***** ******* ************************** ***** ******** ********* ** **** **** ** *** ******* ********* *********************** ******** *** ********* *** ***
I'm sorry for the late response. I believed that this was already replied to, apparently it has not.
The transmission that was purchased for this vehicle had a warranty through a company that is no longer in business. At the time that Mr. *** **** brought the vehicle to us we could not get the vehicle to duplicate the issues that he was experiencing. If he wishes we can certainly revisit this and check out the transmission again. We will make every effort to help him.
Thanks, Chris
Cos' Central Auto
**** ** ***** *** ******* ** ***** ***** *** ****
Customer response
09/06/2022
Complaint: ********
I am rejecting this response because: I lost all trust and faith in cos Central Auto. This is why I am asking for the warranty information. I would like to take the vehicle to a company that I can trust and have my warranty honored.I believe I worked in good faith with cos Central Auto and gave them multiple opportunities to correct the situation
The fact that this has gone on for 9 plus months and they are just now responding. This alone should show you all you need to know about this company.
Sincerely,
******* *** ****
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.