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Complaint Details
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Initial Complaint
08/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Flash car wash has been charging my debit card twice per month for a monthly membership. When I explained my situation, the car wash refused to refund me for those double charges. They said they would remove the second charge going forward however I am still getting double charged.Business response
01/06/2023
Mrs. *****,
I researched this and it looks like you got it taken care of with a location back in September. I see a credit was issued for 106.16 to the credit card on file and the second plan was discontinued. I emailed you a copy of the refund from September 9th. If you need anything else please let us know. Thanks for being a customer!Initial Complaint
08/03/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I purchased a Flash Car Wash Unlimited Pass in ****** ** around March/April 2022. I was on a monthly plan that was automatically deducted on the 28th of each month. Instead of cancelling my plan when I came back north in June I kept the plan because the ****** Car Washes in the *********** area were on the plan. I paid my Flash Pass on July 28 2022. On August 1 I went to the ****** Car Wash on ********* ** ** **** *********** and was told that my Flash Pass was not valid. After spending a long time with Christian the manager we found out that the store I bought my Flash Pass in ******* was no longer in the program. And since my Flash Pass was purchased in ******* I therefore was no longer a member of Flash Car Wash even though the charge on July 28 2022 stated a Flash Car Wash deduction. I was never informed that my Flash Pass was expiring prior to my deduction - if I was informed I would have cancelled my plan. I would like for my July payment to be credited back to my account as I have already cancelled the August payment with the ****** ** location. I am available to discuss this situation at *************Business response
01/06/2023
*** *******,
It was nice speaking with you today. I am glad we were able to get the refund issued to you. If you need anything else please let us know. Look forward to washing your car when you are back in the Northeast.
Customer response
01/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******
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Contact Information
44 Burritt St
New Britain, CT 06053-4004
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.