Customer ReviewsforThe Bilco Company

I had a Bilco metal Bulkhead installed in 2022 and painted it because it was primed a short time after it was installed. It was painted with an expensive paint for rustproofing a couple days after install. I looked at it about a month ago sometime in March of 2023 and found rust on the outside left corner and inside the left corner. After calling many times and all calls went to voicemail. I found the customer service email. The customer service sent me an email stating the 5 year limited Warranty excludes damage close to the coast. They tell me to grind re prime and paint it again. I replaced the original Bilco door that was installed 2003 and lasted until the replacement date in 2022. I had a Bilco from when I built the house in 2003 and painted it every couple years and it lasted until the replacement in 2022. That lasted more than a year! ***** *

Bilco residential steel doors have a Limited 5-Year Warranty . There is a specific exemption to the warranty for use within 5 miles of coastal areas. Bilco does however offer the Ultra Series Door which is only available in Size C. The door is made of polyethylene and has been tested extensively in coastal applications. Limited 5-year Warranty Classic Series Basement Doors, Ultra Series Basement Doors, ScapeWEL Window Wells, StakWEL Window Wells Every BILCO product is designed to operate properly and to provide trouble-free service. Should a part fail to function, due to defects in material or workmanship during normal use, a new part will be furnished by The BILCO Company. This warranty extends for a period of 5 Years* from the date of manufacture. *Product Finish Warranty Classic Series Basement Doors - Powder Coat Paint Finish: The factory applied powder coat paint finish on BILCO Classic Series Basement Doors carries a one-year warranty against flaking, peeling, or blistering under normal conditions. This warranty excludes damage caused during the product installation process or resulting from falling objects, scratching, abrading, misuse or abuse of the product in any way, and damage created by salt spray, including exposure to coastal conditions** (within a 5-mile proximity). Classic Series Basement Doors - Primer Finish Doors must be painted within forty-five (45) days of installation to maintain the limited five-year warranty. BILCO recommends using oil based exterior enamel. For best results, carefully follow directions on the paint manufacturer’s label. This warranty excludes damage created by salt spray, including exposure to coastal conditions** (within a 5-mile proximity). **For homes located in coastal areas, BILCO offers the Ultra Series Basement Door model. This model is constructed of corrosion resistant high-density polyethylene.