Customer ReviewsforKM&M Enterprises, LLC

They sub the work out to another roofing company. They tried to skimp on underlayment, broke light fixture, tried to glue it and did not say anything. Ordered wrong length gutters, I have to fix myself. KM&M doesn't have employees, subs out work. During job with problems Kyle would not answer. Would never have them do another job.

I wish I could be positive about this but my experience with KM&M (Kyle M****) was a mess, with long delays, spotty communication, and ultimately a messy roof job that had my neighbor threatening to call the police. I contracted with KM&M to have a roof replaced, and Kyle gave repeated assurances that it would be done within two weeks, then when that passed, he said a month, then a different two week period, and on and on it went like that, with each deadline passing. His contract said they would be able to do the work on my schedule and start right away, and this was for an investment property so it was very important it got done ASAP while the units were vacant. Unfortunately, despite these repeated assurances that it would be done within 2 weeks, it ended up being over 3 months before it was done. I also had a dumpster sitting in my yard blocking my whole driveway for an extra week beforehand, for no reason I could figure out. I understand there is bad weather sometimes, and people get sick sometimes, but a 3-month wait on a 2-week promise is excessive. I would also have even been somewhat understanding except that the communication was haphazard, Kyle would disappear and not respond to me for long stretches, and not acknowledge when the deadlines passed, and only gave occasional explanations when I directly asked (the weather, and/or illness). Around the 2.5-month mark, I asked for my deposit back, and he refused to return it and said I was contractually bound. (Even though his contract says the customer's satisfaction is guaranteed, and I was definitely not satisfied, as no work had been done.) Eventually the crew he subcontracted did replace the roof, although they dumped huge piles of old shingles and debris onto my neighbor's driveway without asking anybody's permission, and they only cleaned it up later when my neighbor threatened to call the police. And Kyle never spoke to me again after sending the sub. Not recommended.