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Complaint Details
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Initial Complaint
05/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This company just delivered unwanted heating oil to us yesterday and charge $5.35 a gallon! The going rate is less than 3.74 a gallon, so they are obviously price gouging us. The bill we got for 180 gallons was over $1000!Business response
06/07/2022
To whom it may concern the customer ***** ***** is on automatic delivery. Effective 5/17/22 6.00PM the cost of heating oil was $4.8639. The customer was charged with discount $5.35 per gallon for a profit per gallon of 0.4861 this is clearly not price gouging. Please feel free to contact us with any further questions. Thank You Ed C******** ***********Business response
06/07/2022
****** *****
IFT1 0044 PRF-3621 05-17-22 START MSG
****** **** ********* **** *
****** **** ********** ****
The following prices are effective at the time and date listed below
and will remain in effect until otherwise notified.
If you have any questions please call us at ************. Thank You.
*** ***** ********
Effective 05/17/2022 6:00 PM
ULHO B5ULHO B20ULHO
Billing 4.8639 4.8639 4.8074
Net 4.8153 4.8153 4.7593
UL UL-A UL-D UL-DA
Billing 4.9433 4.9658 4.9484 4.9708
Net 4.8939 4.9161 4.8989 4.9211
B10UL B10UL-A B10UL-D B10UL-DA
Billing 5.2430 5.2649 5.2479 5.2701
Net 5.1906 5.2123 5.1954 5.2174
B20UL B20UL-A B20UL-D B20UL-DA
Billing 4.9263 4.9486 4.9313 4.9537
Net 4.8770 4.8991 4.8820 4.9042
ULK ULK-D B99
Billing 10.9590 10.9640 6.0632
Net 10.8494 10.8544 6.0026
IFT1 0044 PRF-3621 05-17-22 END MSGCustomer response
06/07/2022
Complaint: ********
I am rejecting this response because:
I checked the price on the day in question and heating oil was listed at $3.89.
Sincerely,
******* *****Business response
06/07/2022
In response to the rejection by the consumer, l suggest that we stick to the FACTS!!! This is an extremely volatile market where the price can shift .50 cents per gallon in minutes not weeks!
Unfortunately this is the climate that we have all become subject to and the price notification from my supplier ****** **** says it all! THANKS ED C.Customer response
06/07/2022
Complaint: ********
I am rejecting this response because: STICK TO THE FACTS??? How about these crooks not honoring a service contract agreement to have our furnace repaired and putting in a part that we had replaced just last year (before we hired them!). Then they delivered oil at the exhorbitant price EVEN THOUGH WERE HEADED INTO WAR WEATHER AND DIDN"T NEED OIL!!! And I chechek the price THE SAME DAY they charged us $5,39 a gallon. Home heatingt oil was $3.49. ***** **** **** **********They owe us a furnace cleaning on our contract, but I don't want those ******** ANYWEWHERE NEAR my furace again!! I will hire a REPUTABLE company and take the loss! THANKS FOR NOTHING!!!!!
Sincerely,
******* *****
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Contact Information
1411 Middletown Ave
Northford, CT 06472-1003
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.