Customer ReviewsforXerox Corporation

The WORST experience. Have had a lease since 2020. Decided not to renew my lease. Good luck trying to cancel it. It has taken me months, with phone calls and emails trying to make sure my lease is not automatically renewed, which they will do if you don’t get it cancelled. Literally, almost impossible to accomplish. Customer service is outsourced to another country. What is the point of offering customer service if there is a language barrier? This is NOT customer service. Just made a final lease payment in early October. The payment has still not posted and I have left at least half dozen phone calls inquiring as to why???? Honestly, I think it’s a way to continue on with the lease. I love the machine but it’s not worth the tactics and hoops Xerox puts you through. Spoke to someone in “customer service” on one occasion and could clearly hear roosters in the background. Haha. I asked him “are those roosters?” He told me they were seagulls. Yea, I know a rooster when I hear one.

Pathetic customer service with Christopher Torbeck at Xerox. Communication and tech support to resolve issues usually go unanswered. We have been dealing with them for more than 6 months now on the quality of the printer they recommended as an upgrade to our previous ******* which had no issues but was almost 5 years old and parts were becoming scarce. Can't wait for this contract to be over! Months of stalling and delays have gotten us no where!

Xerox Phaser 3260, K7A221114 Xerox has been silently and secretly breaking printers. My Printer was working " PERFECTLY " and was told to down load Phaser 3260 Mac Driver v1.08 Released: 03/05/2020 Version: 1.08 Size: 8.10 MB Filename: Xerox_Phaser_3260_Driver_1.08.00.dmg Now I am unable to print and Xerox will not assist. I spoke to 3 three Customer support, they listened and then hung up. Very un-professional and wicked they should be fired. Xerox so far has failed to deliver a 64-bit printer driver for many models, including the Phaser 3260. Which is unforgivable, since they are still selling that printer model without a clear warning that it won’t work on the latest Mac OS X version! I am seeking a swift resolution for my Xerox investment. Fix Driver to work on Monterey, Replace, Reset to Factory, Having workarounds is nice, but Xerox should wake up and do the right thing: adapt the driver software (and their support website) to accept the 3260 and any other printer

Hands down the worst customer service of any company. When we were having technical issues it took an entire month to get a qualified technician to figure out why our device wasn't properly scanning. My colleague and I had multiple phone calls with customer service reps, who gave various sorts of non-answers that we would either hear from technicians in 24-48 hrs or that they would follow-up with our assigned technician. Needless to say only after threatening to cancel our account did we finally receive the necessary technical support. Not too long afterwards, we discover that we are no longer able to submit our invoice/service payments electronically. After calling billing support, we find out that they have switched account numbers and have ended e-payments. I had to call on the phone to pay securely via credit card only to be told that I would have to wait for a call back from a secure line to take the credit card info. This process took four days, when the rep told me it should only take two hours. We are still cancelling our account since the level of service is unacceptable. This too has been a hassle. I requested a balance of payment to close the account almost two weeks ago, receiving only an email confirmation that the request was received in the meantime. I have been following up with customer service reps who cannot provide me an answer as to when I'll receive the balance of payment. Last week I had a customer service rep forward me to his voicemail after putting me on a "brief hold", and today, I had an employee provide me with a fake email when I demanded the contact information of one of their supervisors to escalate the issue. The frustration I have endured over the last week months is unparalleled by any other company. Xerox is a disgrace of a company that should not be in business. I cannot wait to be done with them. To anyone reading these reviews, I emphatically urge you to choose another printer company; Xerox does not deserve anyone's business.

Xerox is in the situation they are in because of the absolute crappiest customer service. They have gone from being an innovator to being a large distributor for ***** To try and put in a service call takes an act of congress. We run multiple machines in our printshop and after 30 years of doing business with these jokers I am done. I should have gone with *****. I give them MINUS 5 Stars but the system forces me to give them at least one. If I ran my business like they run theirs I would not be in business and that is exactly where they are headed, just a shame they are making us suffer with them as they slowly shrivel on the vine.

We leased a Copier and the last payment was on Aril, 12 2024. We decided to not renew, I started calling in early February asking what to do that we no longer wanted the machine. I was calling the number listed and talked to several people. they never took notes or left notes and they said a manager would reach out. I also talked to the third party vender that said I needed a letter of intent 30 before the lease ended. That is what I was trying to do. I talked to several people that said they were working remote and could not transfer me to the manager. Long story short I asked multiple times for a manager to reach out and they never did. Sent the letter of intent to the wrong email, that was given to me by a xerox employee. Also sent it to the third party vender. I finally received an email back stating that it was sixty days and I was late so now I have to pay them three more months on a lease. I asked to get the machine picked up and they said no not until the lease is paid for three more months. This is horrible customer service and I just can't believe a company can do this. They put me off and never had anyone call so they can make extra money. This is wrong

Terrible customer service and support. I purchased a new copier and was sent a copier with a defective wireless adapter. I have been waiting nearly four months for the part & a repair technician to install it. I have contacted Xerox customer service 17 times. Most of the representatives are located offshore and have no contact with US counterparts. CDW, the company that handles the sales of small businesses, had no followup once the sale was completed. In addition, I was never notified about a maintenance/tech program that was discontinued with just two months notice of the end date. I contacted the CDW sales person by phone and email about my issue, and never received a response. Eventually, I received an email from the sales person which included an invoice for a maintenance contract and nothing more. I believe a $1,200.00 copier should have some purchase support. In four month, neither Xerox or CDW have helped me resolve my issue and I have had to outsource my business copies. Absolutely appalling!

Worst company ever! The customer service is horrible!! I gave a 90 day notice of lease termination per our contract and could not get anyone to provide any information regarding the termination procedures. They try to trap you into an additional 90 day contract by not responding to emails and when you call they say someone will call you back (which they never did). They point fingers at Stewart (copier maintenance company) to say it is their fault that contract termination not finalized which is absolutely false! I spent WAY too much time on this calling and emailing and getting nowhere with them. No one has time for this type of run around! They also try to get you by not releasing you from your contract if you don't pay your full balance before your lease termination you are then thrown back into another 90 day contract. The final bill shows up just a few days before it is due. I sent my final payment via FedEx so as not to fall into this trap. I could not get return instructions for the copier after SO MANY calls and emails I finally received this over a week after our contract termination date and thankfully our new copier company was nice enough to hold this machine for us until we received the RA or we would not have had anywhere to store this. I will never deal with this company again as it is the worst company I have dealt with in my 20 year career as a CFO!

It is such a poor service for such a huge amount of money. Every single department there is a mess. They have been fixing a printer for three weeks since it's not done. We have many printers, some of which are the same models. I can't order toners! I ordered two, but we got only one. I had to call them to find out where is another one, and I got a response: "You are allowed to order just one." But we have 4 of the same printers. They claim they have an automatic toner refill, but it doesn't work! When I call there, the connection is so poor I can barely hear the representative. It happens all the time and only with the Xerox customer service line.