Business ProfileforHomeServe USA Corp.
Additional business information
Coverage details and exclusions can be obtained by calling 1-855-336-2465 or by accessing the following website: www.homeserveusa.com.
Should you have any outstanding complaints or concerns, it is suggested that you first contact the company at 1-855-336-2465.
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On January 6, 2023 HomeServe entered into a Consent Judgment with the Kansas Attorney General and Sedgwick County District Attorney that settles allegations HomeServe offered electrical home repair plans that failed to provide a material benefit to consumers and made material misrepresentations. Under terms of the Judgment, HomeServe has agreed to pay $500,000 to the State of Kansas, and agreed to pay $350,000 for consumer restitution. Further, HomeServe will ensure that future solicitations using a third-party logo has clear and conspicuous language disclosing that HomeServe is an independent company separate from third party whose logo is used, that the third party is being compensated for use of said logo, and clarification that the repair plans being offered are being done so by HomeServe. The Judgment was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details see the Kansas Attorney General’s press release.
At-a-glance
Customer Complaints
897 complaints closed in last 3 years
329 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems. HomeServe Heating and Cooling is an affiliate that provides HVAC equipment repairs, tune ups, installations and repair service plans in MA, RI and NY.
Business Details
This is a multi-location business.
- Location of This Business
- 601 Merritt 7 Fl 6, Norwalk, CT 06851-1174
- BBB File Opened:
- 7/14/2009
- Years in Business:
- 22
- Business Started:
- 4/19/2002
- Business Started Locally:
- 8/1/2008
- Business Incorporated:
- 4/19/2002
- Accredited Since:
- 2/3/2014
- Type of Entity:
- Corporation
- Alternate Business Name
- Home Serve
- Utility Service Partners
- Service Line Warranties of Canada
- Business Management
- Mr. Thomas J. Rusin, CEO
- Mr. Myles Meehan, Senior Vice President
- Ms. Rachael Barrow, Compliance Director
- Contact Information
Principal
- Mr. Myles Meehan, Senior Vice President
Customer Contact
- Ms. Rachael Barrow, Compliance Director
- Additional Contact Information
Fax Numbers
- (423) 893-5406Primary Fax
Phone Numbers
- (855) 696-1528Other Phone
Email Addresses
- Sales
Website Addresses
- (423) 893-5406
Customer Complaints
897 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
2,108 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Floyd P
5 stars11/21/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.