ComplaintsforDecor Home Improvement LLC
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Complaint Details
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Initial Complaint
10/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contracted with Decor Home Improvements ** ********** ** ******* *** ***** (address not updated in data base) in Oct 2023 and they began my home improvement project. The project was said to be completed on April 24, 2024 and the final payment was made. The contractor stated once I moved in I would probably notice things and assured me he would care of anything we found . The job was approximately $85,000. I moved into the home on June 7, 2024 and began to realized there were several items that in fact were not fully completed . I notified the contractor who did make a visit to the home on May 20th to review my concerns and agreed to order cabinet doors, shelves and vanity and fix the other outstanding issues . Examples include : The 3 new storm doors do not close or fit the frame correctly. Adjustment have been made but they each have gaps allowing bugs and moisture to enter. An electric garage door that only works intermittently and the contractors employee who looked at it said the bar the door rides on is not correct it needs to be a solid bar the one that was installed is a multi piece bar. The interior doors were removed, repaired and painted, none of them shut correctly they stick and as a result the frames are now damaged and the paint is chipped. Contractor said that he would fix the doors in the fall. The garage and basement floors were painted and the paint is peeling away in multi spots. Heater covers that do not fit the baseboards properly. I have sent 6 detailed emails with what needs to be fixed, adjusted, replaced or repaired since I moved in . A few of the easy repairs such as touch ups and adjustments were made but the big items are still outstanding. The vanity, cabinet doors and shelves have been on order since our meeting on May 20, 2024. The contractor stopped responding to my request for a date and time to take care of the items he is aware of and had agreed to fix, repair or replace. I'm looking for a honest and immediate resolution.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.