Customer ReviewsforNissan of Norwich

I went to Nissan of Norwich, CT to have my brakes flushed, on 11/03/23. They did not flush my brakes, but they rotated my tires and gave me a bill for $220. $150 for labor. The reason they reported not doing the brake flushing was, “we can’t flush your brakes without putting on new calipers”. So I sat there for two hours while they did nothing but rotate my tires, and charged me $220.21. I called to complain to a man they called the manager. He lied and promised to credit me for the brake flushing if I didn’t cancel the appointment. I went back on 11/10/23 a week later. The first thing they did after I had no problem with my battery, is tell me your battery is dead, and we are charging you $370 for that. I complained to the Manager and realized this guy doesn’t give a darn about customers. I went and waited for the next snag, and sure enough they came back with my exit fee of $824.77. The problem and the reason I want my money back is they never fixed my brake problem. My pedal is still shaky, spongy and I still have the unsafe brake problem I went there to have fixed. I let them know that my ABS light is coming on, and it still does today. I don’t want to take the car back there for anything. I don’t want them in my life anymore. I gave them over $1,000 and all I really got out of the deal was rotated tires.