ComplaintsforEvesAddiction.com

• Initial Complaint

  01/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a customized necklace for Christmas around the end of December 2023. They spelled a name wrong (they were provided with the correct spelling). I reached out several times to get another necklace made with the correct spelling and no one will get back to me.

  Business response

  01/10/2024

  We have reached out to the customer and replaced the item with the correct engraving.

• Initial Complaint

  12/22/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a *** *** bracelet for my mother. It came in and the jewels were crooked and messed up. I emailed two days ago, called yesterday and was told to send a picture. I provided the picture and still have not heard back. They’re past their 24 hour response time on replacing the item. At this point, I have tried calling again and now I cannot get in touch with anyone. Their products are overpriced for the cheap and poor product that has arrived.

  Customer response

  12/22/2023

  They have now responded . However they’re only offering to replace and it’s too late at this point. My parents are here and leaving tomorrow. This was my mom’s gift. I’d like a refund as I don’t want to spend shipping to now to get it to her. It’s not worth adding that extra cost. It’s that cheap of a product.

  Business response

  12/23/2023

  We have offered a replacement for the order and have not received a response. A replacement is being refused here. We are honoring the customers request and refunding their purchase.

  Customer response

  12/23/2023

  They have issued a full refund today. This can be resolved now. Thank you 

• Initial Complaint

  12/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 13 December, 2023, I ordered a “2 Stone Birthstone Bezel Set Gold Necklace” for the discounted price of $55.05 from Eve’s Addiction. Upon receiving that order I opened the box to discover the pendant separated from the chain and the ruby gemstone dislodged from the base of the pendant. I have read that personalized items cannot be refunded; however, the item itself is broken therefore I requested a refund from Eve’s Addiction. Eve’s Addiction’s listing was not for a “ Broken Necklace” it was presented as a well assembled necklace. Not sure how this product passed quality control but now that I’ve seen the other complaints, this seems to be a common issue. I just want the refund for the defective product.

  Business response

  12/23/2023

  We responded to the customer asking for photos to be sent of the issue with the product so we could offer a resolution. We had no response from the customer. We are happy to refund the customer for the damaged item as seen from the photos provided here. A refund has been processed and an email to that effect sent to the customer.

• Initial Complaint

  12/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered the peas in a pod bracelet for my mother in law as a Christmas gift. I received a broken bracelet whereby the middle stone was not in the bracelet and was just sitting in the cotton in the box. The other two stones are hanging by a thread and not set evenly within. The chain is kinked and knotted as it was just placed in a pouch without any attempt to stabilize the chain. I emailed.customer service and was I formed I could get a refund once I send the product back in (after I print the label) and then within the same thread it seems someone else from customer service responded to my email to state I will not receive a refund because it was a personalized product. But what I received was broken.

  Business response

  12/12/2023

  The customer emailed us regarding the refund and it has been processed. Please let us know if there is anything further we can assist with.

   

  Sincerely, 

  Eve's Addiction

  Customer response

  12/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  12/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have been a customer of EvesAddiction.com in the past. On 12/1/23, I saw a pair of Sterling Starfish earrings advertised in between various articles on the ** ***** website (and other websites that day). It showed a cost of $15.60 + free shipping. I tried to “click” through to the Eves Addiction website, but the price kept coming up as $26. I wanted to pay the $15.60 shown to me on the ** ***** website and every other website I looked at that day. I chatted with EA rep Ashish 12 1 23 550pm and requested the advertised price. I attempted to show him a photo of the advertisement I was receiving but I couldn’t get it to him through the chat. He told me to email customerservice@evesaddiction.com which I did, including a copy of my chat and a photo of the price I saw but was unable to get. At first, customer service email told me someone would get back to me. After two days, when no one did, I emailed again and they told me to call. Today I spent over 30 minutes attempting to explain the situation and being told that the promo code for that item is no longer valid. I explained that I’ve been trying to get through to them regarding this matter for the past 3 days to no avail. They would not honor the price. I would like the item at the $15.60 + free shipping price. Or at least like to file a complaint against them for this bait and switch technique which I assume works for them. Copies of advertisement on NYT website, chat with EA rep Ashish and emails to company are all uploaded. If you have any questions or need additional information. Thank you for all you do to try to protect consumers. ******** *******

  Business response

  12/07/2023

  At this time we have reached out to the customer and successfully placed an order for her for the desired product and desired price. Although we are not familiar with this particular ad and it does not indicate our company anywhere on it, we strive to make our customers happy. We are happy to further assist if necessary.

  Customer response

  12/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for your efforts which I truly appreciate.  

  
  Sincerely,
  
  ******** *******

• Initial Complaint

  11/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a personalized necklace, it came scratches so I emailed the company. I was told they would immediately send me out a new one, refund me and give me 30% off plus free shipping when I sent the damaged one back. They sent a new one out with me even asking and said they would refund 20% after I was told I would get a full refund. I have the email to prove it. I want all my money back. This company is a fraud, dishonest, and the only thing they have on their mind is lying and treating customers like they are the problem. Please close this company down ASAP!

  Business response

  11/10/2023

  A replacement was set up for the customer and in addition to that we offered a 30% discount and free shipping on a new order. The customer responded thank you and we emailed them a pre-paid label to ship the item with the issue back to us. After responding with thanks the  customer contacted us stating they were not happy with this so in addition to the replacement at no charge and the 30% offer we let the customer know we would also give them a 20% refund on the purchase. A 20% refund was given.  At no time in any correspondence was the customer told they would receive a refund. The customer emailed again saying they were very unhappy and wanted a refund. At this time the customer received their replacement and we has been refunded in full as a courtesy. Documentation of this can be provided if needed. Please see the attachment document  provided by the customer which does not include any discussion of a full refund.

• Initial Complaint

  07/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a mans Russian wedding ring it is not what was advertised it’s cheap and I’m not ?? sure if it’s sterling silver or not. I can’t give this item to my husband it’s so tiny.

  Business response

  07/12/2023

  Customer service has spoken with ****** ********* and after review it was determined that the item received is as advertised on our website. The order is personalized and not eligible for return as stated in our published return policy. Due to the customers dissatisfaction we refunded 10% of the purchase price at $8.50.

• Initial Complaint

  06/07/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had purchased a ring for my mother from here. The ring had 3 stones which one stone was wrong. I had contacted the company and they said they would send a replacement expedited shipping considering I needed the ring by May 31st and I had originally ordered in time to receive the ring. The expedited shipping took longer than the original shipping. The whole point of ordering the ring from here was pointless considering she did not receive the ring on time. I explained to my mother the situation. Today the replacement ring had arrived. This was a week later and definitely not expedited like I was told. The ring today had arrived with scratches around the band and little sharp chips. The ring is also wider and more loose than the other ring. I am overall very disappointed. She is not wearing the ring due to the little sharp chips and it is now too big for her pinky and too small to go over the knuckle of her ring finger. I do not want another replacement. This is an original order and a replacement order and both have issues. I no longer want the ring. I would like a refund on this ring. I will take into consideration your time and work on the rings, and I would appreciate atleast a 50 percent refund on the ring. I will send them back. I cannot even express how upsetting this whole experience was for me. I purchased her a grandmother's ring last year from somewhere else. Excited to give her that joy again, everything about this order here was unfortunate.

  Business response

  06/08/2023

  Hello,

  We apologize for the issues with your purchase. Unfortunately **** delayed your delivery which we had sent expedited. We will be contacting you directly to resolve your other issues. 

  Eve's Addiction

  Customer response

  06/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  05/26/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On May 9,2023 I ordered a bracelet for Mothers Day. I watched the shipping and it was sent out and it says it is in ** since May 12th, 2023. It is now May 25,2023 and it is still at a ** warehouse . This is ridiculous and I’ve emailed them 3 times. Now it’s over with and I’ve ordered something else already. This has been a headache and I’m very upset

  Business response

  06/01/2023

  The customer had contacted us on May 26th demanding a full refund. At that time we looked into the tracking and it seems the package has been stalled or lost in transit. We had honored her request to a full refund which was processed on May 26th. We also looked into the prior contacts that were made by the customer and unfortunately we were not find any record as we would have resolved this matter sooner for the customer. Please let us know if there is anything further we can assist with.

  Sincerely, 

  Eve's Addiction

  
  

• Initial Complaint

  05/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a Mother’s Day present for my spouse from EvesAddiction.com on 5/9/23. Delivery was guaranteed before Mother’s Day shown by a banner with a countdown. There were 2 days left on the counter at the time. After I ordered the money came out almost immediately but I was never sent a confirmation email or given an order number. I tried contacting customer service via their messaging system and was ignored. Finally after 3 days I was able to get in a live chat where an order number was finally provided. It is now past Mother’s Day and I am still waiting for my package. The first time I contacted customer service about this I was given a 10% partial refund for my troubles and assured it would arrive the next day. Two more days have gone by and my last interaction with customer service I asked for a refund as I’ve had to make other plans for the gift at this point. I was told they wouldn’t refund it and that I should contact **** about it. The best part is the didn’t give me a **** tracking number I have a *** tracking number. It seems very likely I’ve been scammed by a dishonest site and I will probably never see the gift or my money back, but I wanted to get the story out there so other people don’t get scammed as I have.

  Business response

  05/18/2023

  A Supervisor has reached out to the customer, and they could not reach her by phone, and voicemail was unavailable. We have sent an email regarding her order as she had to choose First Class mail which arrived in 5-7 business days. The customer purchased on May 8th at 11:56 pm; at that time, the selected shipping method of the first class did not guarantee delivery by Mother's Day. Under the statement of Guaranteed delivery by Mother's Day would have advised the customer which shipping method would complete the delivery in the time frame. as stated on our website for guaranteed delivery. The customer selected Priority mail, which would be received in 5-7 business days once shipped. We have issued a refund of 10% off the item for the inconvenience. Please let us know if there is anything further we can assist with.

  Sincerely, 

  Eve's Addiction

  Customer response

  05/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I still view this company’s customer service extremely negatively. Ignoring all of my email communications until I put in a BBB complaint was the last straw for me. 
  
  Sincerely,
  
  ********* ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩