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          Find a Location

          Charter Spectrum has 1136 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Charter Spectrum

              400 Atlantic St Fl 10 Stamford, CT 06901-3512

            • Charter Spectrum

              12405 Powerscourt Dr Saint Louis, MO 63131-3673

            • Charter Spectrum

              5151 Osage Beach Pkwy Ste B Osage Beach, MO 65065-3285

            • Charter Spectrum

              104 S Tower St Weatherford, TX 76086-4540

            • Charter Communications

              107 N Main St Franklin, VA 23851-1751

            Business ProfileCharter Spectrum

            Cable TVs
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            400 Atlantic St Fl 10

            Stamford, CT 06901-3512

            Visit Website
            (888) 437-2427

            Customer Reviews

            1.09/5

            Average of 3,466 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15,088 complaints closed in last 3 years

            5,268 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers telephone communication services including video and high-speed internet.

            Business Details

            This is a multi-location business.

            Find a Location

            Charter Spectrum has 1136 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Charter Spectrum

                400 Atlantic St Fl 10 Stamford, CT 06901-3512

              • Charter Spectrum

                12405 Powerscourt Dr Saint Louis, MO 63131-3673

              • Charter Spectrum

                5151 Osage Beach Pkwy Ste B Osage Beach, MO 65065-3285

              • Charter Spectrum

                104 S Tower St Weatherford, TX 76086-4540

              • Charter Communications

                107 N Main St Franklin, VA 23851-1751

              Headquarters
              400 Atlantic St Fl 10, Stamford, CT 06901-3512
              BBB File Opened:
              12/1/1992
              Years in Business:
              32
              Business Started:
              12/1/1992
              Date of New Ownership:
              5/18/2016
              Business Incorporated:
              1/3/2017
              Type of Entity:
              Corporation
              Alternate Business Name
              • Time Warner Cable
              • Bright House Networks
              • Spectrum Mobile
              • Charter Communications Inc.
              • Spectrum Communications
              • Cobridge Communications
              Business Management
              • Mr. Thomas Rutledge, President/CEO
              Contact Information

              Principal

              • Mr. Thomas Rutledge, President/CEO
              Additional Contact Information

              Fax Numbers

              • (864) 297-2236
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              15,088 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/15/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              I spoke with Spectrum Charter Communications regarding cancelling my account in September. That I was changing providers. I was told that my account could not be cancelled until their equipment was received by the company. On October 4th our new service provider was installed. The new service provider spoke with Spectrum Charter Communications and imported our phone number from Spectrum to the new service provider. The Spectrum equipment was shipped on October 4th and received by Spectrum on October 7th according to the tracking number. Spectrum did not cancel our account. The billing cycle ended October 6th. They have proceeded to charge us for for services for the month of October and November. They did not cancel our services upon request. They stated that the account was discontinued on October 17th 10 days after receiving the equipment and 13 days after the phone number was imported to the new service. This company now wants to charge us the ten days when we should owe for one. This company continued to charge for services that they knew were cancelled, as we had not had the equipment for the past two months.
              Read More
              Read 15087 More Complaints

              Customer Reviews

              3,466 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ali P

              11/18/2024

              After the hurricane hit we were out of mobile and internet for almost a month. Hardly any communication from Spectrum giving us any sort of ETA except a letter from the executives saying…sorry, our bad, you’ll be automatically credited. But we weren’t. I had to call/chat in at least 4 times before they gave me a $22 credit. I pay around $140 a month for cell and internet. They tried to blame **** because the power was out. Duke got us back up in 5 days. Spectrum took nearly a month. Spectrum is dishonest, they took longer than anyone else to get service restored, they should be ashamed for charging people for a service they could not provide. It should come out of their pockets, not their customers who just went through a devastating hurricane. Choose anyone but these folks.
              Read 3465 More Customer Reviews

              Local BBB

              BBB Serving Connecticut

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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