ComplaintsforConnecticut Basement Systems Radon, Inc.
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Complaint Details
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Initial Complaint
11/03/2022
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I have a proposal for a radon remediation system that was supposed to be installed on 10/21- 10/23. The rep. called me to say that the machine was delayed and would call me the following week . He never called back to let me know when the machine would arrive and the work could start. In the meantime, I've been calling all week and there has been no answer from any of the 3 numbers provided. I was able to get their answering service on Wed. 11/2 and left a message which has not been returned. This lack of communication is very worrisome and would like to know what is happening with my order and installation. If you can't proceed with the order I would like a credit for the payment I've given your company.Initial Complaint
10/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I have a service date of 10/31/22. My Bubble up water system removes Radon from my only source of well water and must be cleaned and sterilized once a year. If they are out of business I need a suggestion for another company that can clean out my tank and sterilize it.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.