Customer ReviewsforJ.A.G. & Sons Overhead Door

I feel J.A.G. and Sons did an excellent job installing my new garage door. The price was exactly as quoted. The guys who did the work were professional and efficient. I feel that they provided good quality work. I highly recommend this company.

In March of 22', I reached out to JAG for a quote on upgrading our 2 openers to something newer & more quiet. They came in significantly higher than another local company & OFFERED to match the quote - this wasn't a request on my end. They had good reviews so we figured we'd give them the business. The install seemed to go fine & all was well until 6 wks later when our door started making a banging/slamming sound when closing. I had to send a few emails to get a response on when someone could take a look. To make a long story short, we got charged $80 for things to be looked at with no real resolution. The door *never* made a banging noise prior to the opener install & although we couldn't quite replicate the noise, we wanted to ensure there were no mechanical or safety issues. Charging a customer $80 to check on work that was JUST done seems a bit much, esp. as the tech was local & wrapping up his day. And the tech left our door non-functional & had to return to fix it. Some times, customer satisfaction should be more important than the $80 to evaluate their own work, especially considering the $1500 job that was done 6 weeks earlier. Especially considering the potential for future work and recommendations. Despite that, I called them back when a cable snapped less than a year later (odd how things were fine until they worked on our doors). They said someone would be there at 8am. By 9am, no one had showed. When I texted to inquire, someone had the nerve to tell me it was a window (which is NOT what was communicated) and then became belligerent and threatened to cancel the appt altogether when I stuck up for myself. When I said it was up to them, they ultimately refused to do the job. Not an issue because we found a more reliable, cheaper and FRIENDLY company within minutes. I'm not sure how all their ****** reviews are positive (outside of them likely reporting negative ones to be removed), but please save yourself and go elsewhere.