ComplaintsforEva's Best Travel, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Evas Best Travel (EBT) is a small husband/wife travel agency that is supported by a larger travel "host" agency, Outside Agents (OA) for a fee and commission agrmt. EBT then utilizes a wholesaler (*****) accessed through OA. Under contracts between EBT/OA and wholesaler, the client (we/us) can not communicate with the wholesaler. The wholesaler puts together the actual itinerary. We planned a moderately detailed trip to ***** for June 2023 that included 3 cities, ******** being one. Decision to purchase was made on Sat 2/4 and deposit & paperwork submitted. Although this took place on a Sat/weekend EBT indicated to me everything was "held" until Mon 2/6 when it would all be finalized. I did not hear from EBT the days following so assumed it was confirmed. I then heard from EBT on Thur night 2/9 that the hotel in ******** was sold out. Meanwhile I later learned EBT had been notified by ***** of the sold out hotel on Tues 2/7. EBT waited 3 days to inform us. They offered alternatives in the package price range. One was not as nice w/ bad reviews and the other 5 or so were NOT IN Positano. Being IN town was the requirement and in the original itinerary/contract with deposit. Since ***** could not find a comparable alternative EBT went to another wholesaler and found a hotel (not as a "package" price) that was $1000 additional on top of our package itinerary. We feel had EBT not waited 3 days to communicate this we would have had a better chance to find a comparable hotel. Apparently things were selling out very quickly for this destination this time of year. We feel EBT should absorb the cost of the additional $1000 through her commission as it was her fault for waiting and we missed possible opportunities. In addition, EBT has been very uncooperative in giving reasonable explanations, blaming ***** and not admitting or taking responsibility for her mistake. She has not been truthful with details of the reservation and has misled us. We feel trapped with no recourse.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.