11 Customer Reviews
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Review from Reenie S
1 star08/30/2024
Believe it or not, I once held Toluna in high regard. That was before they showed their true colors of scam artists. I took their surveys for three years with no problem. Two weeks ago I requested a $25 ****** eCard. Last week, Toluna abruptly cancelled the transaction with no explanation. I didn't understand it but requested instead to redeem $30 of my points to ******* Three days ago, I couldn't log in. Toluna first told me to clear my cache or refresh the page. Then they told me to click " forgot my password" and they would send instructions to reset my password. They sent nothing. Today I get their email saying my account is suspended because of activity against their terms and conditions and they are keeping my payment. What a rotten way to lie and keep from paying anyone! There really should be a way to give "no stars." I'm a senior and the money came in handy for gas, meds, little extras. Please public, if you're reading this look at the reviews saying basically the same thing. This company is dishonest.Review from ALICE S
1 star06/26/2024
DON’T WASTE YOUR TIME!!! They are a horrible Company and won’t pay the rewards you’ve earned. They suspended my account when I complained about not paying my rewards.
Toluna USA, Inc. Response
07/02/2024
Hello ****** Your account was suspended due to flags related to your survey participation during a regular panel quality check, which raised concerns over your activity, as explained in ticket # *******. However, we understand that mistakes can happen and we are willing to give you another chance. Our customer service team will contact you to resolve this. Kind regards, The Toluna TeamCustomer Response
07/02/2024
I won’t hold my breath. Just do the right thing and send my PayPal reward to the email address on file! The supposed flags could probably be found on any account you review. I did nothing wrong and completed your surveys in good faith despite the fact that your website is very glitchy. You don’t want to resolve the issue and that is no way to treat a consumer.Review from Cristina U
1 star06/21/2024
Scam stay away! Don't waste your time. They are liars, and they just don't want to pay you. Please don't use this site. They won't pay you and log you out of your account. This hasn't happened with other sites, so they are liars! F!Toluna USA, Inc. Response
06/25/2024
Dear ********* We regret to inform you that your account has been closed due to quality concerns, as detailed in ticket #1557138. Our Data Quality Team conducts routine checks to ensure that the information we receive from all influencers is reliable and meets our high-quality standards. These checks are designed to identify and prevent potentially fraudulent behavior. We understand that having your account blocked due to these checks can be frustrating. However, it is crucial for us to provide our clients with accurate data, and maintaining these standards is essential to achieving this goal. Thank you for your understanding. Kind regards, The Toluna TeamReview from luscia7
1 star05/21/2024
It’s a scam. The cash out threshold is very high and once you attempt to cash out access to your account is denied. If you contact customer service, they say you were flagged for “irregular activity,” and if you ask whether you can contest it or get some kind of explanation you get this message, “Your earnings are now forfeited in agreement with our Site Terms.Thank you for your time with Toluna.”Review from Nicole M
1 star12/07/2023
This company is a scam! I completed hundreds of surveys. I accumulated over 35,000 points and chose the ****** $10 reward. After waiting weeks I was told the reward couldn’t be processed and I would be refunded the points. At that time I would have had over 80,000 points. The next day I was unable to login to my account. After exchanging several emails with them trying to reset my password, I was sent an email saying that my account was suspended due to violating their Terms. Don’t waste your time on these surveys!Toluna USA, Inc. Response
12/13/2023
Hello ******* We deeply regret any dissatisfaction you may have encountered while using Toluna, and we apologize if it conveyed the impression of unfair practices towards our members. Please be assured that fairness remains a fundamental value for us. It is important to highlight that we implement rigorous quality checks, and accounts may be temporarily suspended when our systems identify activity that could potentially compromise the integrity of our processes. Consequently, your account underwent a temporary suspension to facilitate a thorough analysis of your account data. We appreciate your understanding of this aspect of our platform. Our team has reviewed your account and has already reached out to you regarding this through ticket #1******* Should you have any additional concerns or require further clarification, please don't hesitate to reach out to us. Our support team is ready to assist you. Warm regards, The Toluna TeamReview from Doc P
1 star11/21/2023
I use all points and money from surveys to buy items for the homeless shelter…and winter coats for needy children…just went to use them and found to Luna expired a bunch of them….so basically stealing from homeless needy people. I asked nicely and got…oh well…we will not help…and they knew what i was going to use them for HORRIBLE COMPANYToluna USA, Inc. Response
12/08/2023
Dear **** We sincerely apologize for any dissatisfaction you may have experienced while using Toluna, and we regret that it gave you the impression of unfair treatment towards our members. We want to assure you that fairness is a core value for us. It's important to note that our points expiration policy is outlined in our Site Terms, and we appreciate your understanding of this aspect of our platform. We have specifically looked into your account and our dedicated support team has reached out to you regarding this matter through ticket #*******. If there are any further concerns or clarifications you seek, please feel free to contact our support team. We value your feedback and are committed to addressing any issues to enhance your experience with Toluna. Warm regards, The Toluna TeamReview from Dana R
1 star11/09/2023
Horrible survey platform! I was a panelist for years and they suddenly disabled my account with NO explanation or reason. Worst part is, they KEPT my earned/accumulated reward points, over 60,000 of them! Total sham. After numerous email inquiries, the best I got was a cookie cutter, vague, gibberish reply as follows. See screenshots. So many other survey platforms pay more and quicker. I recommend you try Branded Surveys or PaidViewpoint or ANYONE other than Toluna. Read the reviews for yourself on numerous sites. They frequently disable accounts and KEEP the reward points!Toluna USA, Inc. Response
11/15/2023
Dear ***** We genuinely regret to hear about your dissatisfaction with your experience on Toluna.com. We understand your concerns outlined in ticket #******** where we explained that your account suspension was prompted by quality flags associated with your responses in surveys. In our commitment to fairness and second chances, we extended an invitation for you to confirm your personal details as part of our validation process. Regrettably, due to the inability to verify these details in accordance with our Site Terms, and despite our sincere efforts to work together, your account remained suspended. We appreciate your understanding in this regard and remain committed to improving our users' experiences on Toluna.com. If you have further questions or concerns, please don't hesitate to reach out to our support team. Kind regards, The Toluna TeamReview from Andrea F
1 star07/10/2023
After achieving over 75k points and while being active in another consumer survey which would have provided an additional 100k points I find out that my account was suspended, their reasoning was "several inconsistencies", I have attempted over and over again to get detailed specifics on the inconsistencies that were reported as I have been an honest reviewer. If my profile information did not match I would have assumed that there would have been some curtesy notification to update or review what profile information is in there. It is a little suspicious that I rack up all these points and now I am suspended. From the looks of it there are several complaints with similar issues. All I wanted to do is to provide HONEST reviews in my spare time and get some gift cards to my favorite stores in the process, this was taken from me with no warning. Their customer service has been horrendous to work with and the representative "Jordan" merely provides generic responses. I feel as if I have wasted HOURS of my time trying to provide reviews to help businesses/companies with their own endeavors.Toluna USA, Inc. Response
07/18/2023
Hello ******* As you are aware, our utmost dedication is to offer the finest and most fulfilling experience to our Toluna Influencers. Simultaneously, we have a strong commitment to delivering our clients with top-notch data, as they depend on genuine feedback from consumers to make crucial business decisions. In order to maintain this exceptional standard of quality, we regularly perform thorough quality checks on our global members who have been identified as having the potential to compromise the integrity of our panel. Your account was flagged during these checks and temporarily suspended for further manual review, as we explained in ticket ********* As we believe in second chances, following an in depth review we have decided to reopen your account on probation. We hope you are satisfied with the resolution and continue to take part in surveys in good faith. Looking forward to seeing you on the site again! Kind regards,Review from kee s
1 star07/24/2022
Banned from the site for no reason. Would like to be able to redeem my gift cardToluna USA, Inc. Response
07/29/2022
Hello **** We have detailed the full reasons for the suspension of your account in ticket ******* and we hope you are satisfied with the explanations and the resolution. Kind regards,Review from p. v.
1 star04/23/2022
when i try to open my account at toluna i can,t open it and when i send to them message why? .they answer Kindly note that Toluna is always vigilant in maintaining our community’s integrity. Unfortunately, during our regular reviews, we’ve noticed issues with your account that could negatively impact the integrity of our processes. Our system has detected that you were performing an activity that contradicts information provided in your member profile or is not in line with our Terms - As such, the panelist rights for this account have been suspended from our site and your earnings have been forfeited due to the violation of our Terms and Conditions. so what can i do ? and i have three gift card still pending .Toluna USA, Inc. Response
05/02/2022
Hello **** I'm terribly sorry to hear you are not satisfied with the response you received from our Support Team. Unfortunately, your account was suspended for quality reasons based on your activity in surveys, which is a breach of our Site Terms. Our Support Team will follow up with you and provide you all the specific details in the ticket you have opened. All the best!Customer Response
05/08/2022
OK .i am not good to hear that and there are 3 gift card i was redeemed , i want it.
Customer Review Rating
1/5stars
Average of 11 Customer Reviews
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