ComplaintsforBruce Bennett Nissan

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle issues. Motor blew on my 2023 Nissan ***** in May 2024 with no warning. Motor was completely shot, vehicle had to be towed by Nissan Roadside Assistance. Bruce Bennett Nissan had my vehicle for over a month. I needed an entirely new motor. I am now having more vehicle issues which is making me nervous for my safety. The vehicle has been a headache since day one. I am looking to have this vehicle condemned under the Lemon Law. Also, it was confirmed (by an outside party) that I was mislead and taken advantage of in my lease. I am looking to get out of this vehicle completely for peace of mind.

  Business response

  10/16/2024

  Hello My name is Abe A***r and I am the New General Manager of the dealership.  I would love to talk to the customer to see if I can resolve the issue.  At the customers convenience I can be reached directly at ###-###-#### or *********************.  Thank you 

• Initial Complaint

  09/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 5/15/24 I went to Bruce Bennett Nissan to look at new leases, the lease on my ****** was to end 6/20/24. The salesman was Sotir I***** & after he discussed with the manager, I was offered a Sentra lease with the agreement that I would trade in the ****** & Bruce Bennett would cover the excess mileage & last month's payment on the Altima. I asked Sotir what I should do about the last payment (May) since it was due to be withdrawn via autopay in the next day or two & he said to just call them to stop it. I called Nissan the following day & was informed the lease would remain open until Bruce Bennett closed it, and after they paid the last month to Nissan, Nissan would then reimburse me. I called Bruce Bennett multiple times over the next month to ask about closing out my lease & could only leave messages. When I received a tow alarm on 6/24 I knew the lease was finally closed & the car returned to Nissan. To my surprise on 7/2 I received a bill from Nissan including $508.09 for excess mileage with tax, and no reimbursement of the last month payment of $331. I called Bruce Bennett & s/w Sotir 7/12 who told me to fax the bill to them. From that time until 8/7 I called multiple times, emailed Sotir, requested to s/w the manager, etc. Not only did the bill not get reconciled, I was only able to s/w receptionists & no one ever had the decency to call back. I s/w T*** ******* *** clerk 7/25 who was not in a position to help but who apologized saying it's unacceptable & the manager at the time I traded in the ****** (she told me it was Michael B****** was no longer there & they didn't see his agreement to cover excess mileage & last month payment. How is that my problem? Tina emailed me & the regional manager yet to this day I've never heard back from anyone. I am owed $839.09 from Bruce Bennett as agreed upon on 5/15/24 & expect them to honor their agreement. I had to finally pay the Nissan bill to avoid being sent to collections & affecting my credit.

  Business response

  09/24/2024

  We have contacted the customer and let her know that we have cut a check for the amount of $839.09 and put it in the mail as of today 09/24/2024.  Please let us know if we can be of any further assistance.  Thank you 

  Customer response

  10/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  09/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a car ftom Bruce Bennett Nissan in ****** ** on March 2021. A year ago I moved to ** and Dec 20, 2023 I applied to register my car in **. ** *** demands a copy of the auto title. This was requested from ******* *** ****. In Jan 2024 Capital One told me they do not have the title and I needed to contact ** *** to obtain the title. ** *** told me that **** ********* is the lien holder on the title which is an error. I've made over 40 phone calls this year to Bruce Bennett to correct their mistake on the title. After 8 months they still have not corrected their error and continue to provide me with excuses. My registration expired Feb 1, 2024. I cannot renew it because I no longer reside in ** and I cannot register in ** where I do live due to error by Bruce Bennett who has not corrected their error.

  Business response

  09/11/2024

  Hello I sent an email to our titling department and I am awaiting answers on this.  I will update as soon as I can

  Customer response

  09/11/2024

  
  Complaint: ********
  
  I am rejecting this response because: this is the repeated response the dealership has been giving me and the bank who is actually the lien holder since December 20, 2023. Does it take 9 months to correct the mistake they made on rhe title? This is not an answer it's an excuse.
  
  Sincerely,
  
  ******* *****

  Business response

  09/11/2024

  I just received an email from Cecilia the title clerk and she said everything is all set and the issue was taken care of and she has been in contact with the customer

• Initial Complaint

  07/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was looking to have the dealership purchase my truck from me because my wife and I no longer use it and it has low miles. They tricked me into signing documents to purchase a new truck when i didn't want one. i didnt know i was signing a purchase contract i thought i was just getting money for my older truck and i was signing for the amount they were paying me. after i signed they told me too bad now i have a new truck and i should be okay. But i cannot afford a new truck i am 84 years old and retired with cancer.

  Business response

  07/23/2024

  On May 11th 2024 Mr. ****** ********* drove in to our dealership with his 2017 ****** ******** looking to trade in for a new truck.  He took the new 2024 ****** ******** for a test drive and liked it.  We appraised his truck for the amount of $16000 dollars.  Mr. ******'s goal was to have a payment under $300 a month so in order to do that he needed another $15000 cash down on top of his trade equity.  He agreed to the deal and signed the paperwork and put a $5000 deposit on his card until he goes to the bank to get us a check for the remaining $10000.  On may 13th 2024  Mr. ****** came back to the dealership with a check from ***** ******* **** for the amount of $10000 to pay for the remainder of his down payment.  On that day (may 13th) we found out that Mr. ******'s wife had her name on the title for the 2017 ****** ********(the trade in)  and she needed to be here to sign off on the trade, Mr. ****** left and came back with his wife to sign off on the trade.  Mrs. ********* came in and gave us a copy of her Drivers license and signed a gift letter to Mr. ****** to release the trade to us.  Therefor Mr. ****** was never forced to sign anything and was happy all 3 times he was there.  Everything was done correctly on our end and we have all the supporting documents that you would need.  They only thing I would offer is to buy back the 2024 ****** ******** at a reasonable market value.  Thank you 

• Initial Complaint

  04/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Bought a vehicle on 03/12/24 , car (******* *******) was returned to dealership a week after for malfunctions on AC, vehicle has been on a repair shop and still haven’t got my vehicle back. Also, car has no tittle and was financed with a bank (lost tittle seems to be) resulting on not being able to register car on my name since purchase. ** state needs a car to be inspected in order to drive it. I contacted the dealership several time and haven’t heard anything back regarding all issues. As per today’s date, I’m still waiting for response and nothing is happening.

  Business response

  05/13/2024

  Hello,

  We have spoken to the customer multiple times and working on a resolution for him.  The customer has a vehicle to drive at our cost until the A/C is fixed under manufactures warranty at a local ******* dealership.  Please feel free to call me for any more information.

   

  Thank you 

  Abe A****

  ###-###-####

  General Manager

   

  Customer response

  05/15/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I have spoken with sales manager (Michael) from dealership and a response from him regarding on waiting to fix my vehicle and also, a  “great deal” proposed by him. My current loan it’s for 72 months with monthly payments of $480. While I’m currently making monthly payments (2 since purchase of vehicle). I would like to get my vehicle back at least registered to my name since there’s a title registration problems and also wanting to get my personal stuffs that are still inside the vehicle, situation/comunnication doesn’t seems to improve at all. Awaiting for the general manager to at least contact me to help solving this issue. I also appreciate the loaner car but I didn’t not buy a personal vehicle to be driving a borrowed car.  

  
  Sincerely,
  
  **** * *********

  Business response

  05/17/2024

  Hello we spoke to Mr. **** ********* and worked everything out he should be happy going forward

  Customer response

  05/22/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  A deal was offered by the dealership to be accomplished on 05/20/2024 . As per today 05/22, I’m still waiting for the dealership to honor their proposal. Hopefully they’ll realize, it has been 2 month with 2 days without driving the vehicle I purchased on their business.
  
  Sincerely,
  
  **** * *********

  Business response

  05/23/2024

  We rectified the situation and despite Mr. **** having a free loaner car to drive we gave him a check for 2 months worth of payments due to the A/C not working properly.  The A/C was fixed by the ******* dealership under warranty.  Thank you 

   

  Customer response

  05/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** * *********

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Earlier this month I went to Bruce Bennett Nissan in ******* *** I ended up purchasing a 2021 ********* ********. The car needed a new windshield and there were some deep scratches on the roof of the car. The dealership said the would install a new windshield and would paint the scratches. My father was with me and told them he wanted a professional job done so there would be no evidence of the scratches. I paid for the car and left it there. About four or five days later they called and told me the car was ready. When I got home I was shocked to see that most of the scratches were still there. Two of the largest scratches looked like they tried to cover up with a paint pen or something. It was far from a professional job and looked like it was done by a child. When I called to express my dissatisfaction I was told they don’t spray paint there . They offered to mail me a paint pen. This is not what we had agreed upon.

  Customer response

  03/26/2024

  I have received a phone call from Bruce Bennett Nissan ** ********  I had faxed them a copy of an estimate to have the car fixed. The estimate was for $1444.33.  They told me they were putting a check in the mail for that amount and then I could have the car fixed at a location of my choice.

  Business response

  03/27/2024

  Good Afternoon,

   

  We spoke to the customer listed above and we are taking care of the scratched on the vehicle.

   

  Thank you

• Initial Complaint

  02/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  THE most unprofessional and predatory experience l've ever had at a dealership. I had an appointment to purchase a car. The car was sold before I even got there, yet my sales person wouldn't stop claiming that they "always call clients if they sell a car before their appointment," I was not contacted. I reluctantly looked at another car they suggested, and I wish I had walked out after I found out my original car had been sold. I cannot even list the amount of red flags I should have walked away from. My sales person not being able to properly use the system she worked on, not being able to spell basic words, asking me and my fiance to send our paystubs to her PERSONAL ***** account?? I cannot even list the amount of red flags I should have walked away from. My sales person not being able to properly use the system she worked on, not being able to spell basic words, asking me and my fiance to send our paystubs to her PERSONAL ***** account?? I was already reluctant to look at another car, but figured I would see what the numbers looked like. It took three hours. I understand "credit problems" as my salesperson kept calling my credit, which I feel is highly disrespectful. But at a certain point I asked to stop and leave, and I was met with an employee who got so mad at this request he ripped up my approval and followed me and my fiance out the door. He wasn't even the last person to follow me back out the door! I understand slow sales, I understand the economy we are in, but it is no excuse to try and intimidate customers into buying a car. This entire experience was so strange and unprofessional.

  Business response

  02/14/2024

  Hello I'm sorry you had a bad experience.  Please feel free to reach out to me so I can fix things for you.

  Abe A****

  General Manager

  *********************

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In August 2023, our Nissan ****** occasionally wouldn't turn over, it was 1997, and it had less than 90 K miles We had put in a new battery a few months earlier, and they told us there would be a $200 diagnosis fee. They informed us the battery was shot because of the starter, and charged us $948 for a new battery and starter. Well, now it's Feb 2, several months later and the same problem happens. Another $200 diagnostic fee and the battery is shot again and the alternator and the belt are the cause. ( & less than 1000 miles later). The new bill is over I K. I didn't expect the same issue to occur so soon. Granted it is an old car but we've maintained it well considering we put around 3000 miles a year on it. We decided not to repair the car and they want to charge us $200, we should not be charged that $200 fee again because the battery is not even 6 months old. It should be a draw. They refuse. I should have checked the reviews on ****** and BBB before dealing with them. We shouldn't have to pay this new $200 diagnostic fee.

  Customer response

  02/05/2024

  The dealership contacted me and they wanted to make things right and acted very professional on the phone. I was surprised how quickly they responded and how they are trying to remedy the situation. They seem very sincere, because of this I believe they do wish to make their customers happy and truly deserve a look see if interested in a car.

  Customer response

  02/05/2024

  The dealership contacted me and they wanted to make things right and acted very professional on the phone. I was surprised how quickly they responded and how they are trying to remedy the situation. They seem very sincere, because of this I believe they do wish to make their customers happy and truly deserve a look see if interested in a car.

  Customer response

  02/05/2024

  The dealership contacted me and they wanted to make things right and acted very professional on the phone. I was surprised how quickly they responded and how they are trying to remedy the situation. They seem very sincere, because of this I believe they do wish to make their customers happy and truly deserve a look see if interested in a car.

  Business response

  02/05/2024

  Hello we spoke to the customer and worked it out.  customer is happy now.  Thank you

  Business response

  02/05/2024

  Hello we spoke to the customer and worked it out.  customer is happy now.  Thank you

  Business response

  02/05/2024

  Hello we spoke to the customer and worked it out.  customer is happy now.  Thank you

• Initial Complaint

  11/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased a car August 4, 2023, and after initially lying and saying that the car had not been in an accident, it was clear that the front bumper had been damaged, so it was agreed in writing and on recordings to replace the front bumper and touch up any damaged paint on the rest of the vehicle. Despite calling for weeks and weeks, it has been 90 days and no one will return my calls or make an appointment. Not only is this straight up fraud, I am concerned about my family’s safety, since the bumper is not in good shape.

  Business response

  11/02/2023

  We are very sorry it has taken so long to make arrangements for this work to be completed, we have scheduled this repair for the week of 11/6/23 and provided a loaner for the duration of the repair.

   

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to this dealership for a diagnostic to confirm bad compressor that was making my engine shake and engine light come on , my replacement parts was an aftermarket part replaced twice which caused my car to be there 2 months which caused my car to sit which now caused further issues I reached out to the dealership manager Pete And his response was inappropriate and unprofessional especially since I purchased the car from This dealership. I want my vehicle serviced and treated as a customer that spent a lot of money.

  Business response

  11/06/2023

  The repair in question was completed by the dealership, from my understanding the issue is that ****** ***** is not happy that her extended warranty requires remanufactured parts to be used instead of brand new replacement parts. This complaint is for the warranty company and not a policy of Bruce Bennett Nissan. ****** needs to contact ***** in order to express her disagreement with their policy. 

  Customer response

  11/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  my vehicle was taken to this dealership to replace a ac compressor and was advised a diagnosis was done which would determine the issues and any other issues, when I picked my car up and turned the key I immediately heard the same noise and experienced the same shaking of my engine which should have been able for the service area to experience after installation I left the car at dealership for a few

  more days and went to pick it up and experience the exact issue once again that’s when a mechanic went on a test drive and did indeed determine there was a noise from the engine and tremorimg I was advised to leave the vehicle once again which I did and was told the part was defected the first time what was the issue the second time? If you pay for a warranty and required to have it services at a certified dealership what kind of parts are being put on? My car sat there while the dealership and warranty and ****** **** could determine nexts steps meanwhile after 2 months I picked my vehicle up and same week my car wouldn’t start, if a true diagnosis was done any issues would have been picked up at that point I contacted the dealership and made them aware I was stranded had to obtain a jump spoke to Pat the service manager who was extremely rude and inconsiderate, if that had been him and his car would he be ok with it? I want my car repaired and any issues resolved and replaced and I purchased my car from this dealership with going back and forth on this issue at 50,000 miles seems like this issue should be resolved immediately within the dealership and I expect the same cutaneous attention when they convince to buy this car  

  
  Sincerely,
  
  ****** *****

  Business response

  11/07/2023

  Client was asked to come pick up vehicle and bring back Rental, refused until she went around and around with ****** ****.

  Nissan deemed her vehicle fixed and also went to bat to replace component multiple times as a courtesy.

  When finally picking up vehicle after many calls by service advisor it was brought back filthy and low on fuel

  Called to say that she was having a problem once again with vehicle , was told she can have vehicle brought in to be looked at ,but Rental will be on her expense and can file for reimbursement through her extended warranty

  which only covers Rental if item is covered and completed in reasonable time. Refused to do that and never brought vehicle in to have checked for another concern.

  Instead decided to HANG Up phone and say she will call her Lawyer, at which point there was a DIAL  tone........We gave her the courtesy of looking at her vehicle but refused to bring in due to RENTAL policy.

  Extended warranty only covers a limited amount of rental days, this was excessive see attached texts with date stamps.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩