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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
A tow truck driver from this business attempted to deliver a vehicle to my address. I informed the driver the correct address was likely my neighbor who is a mechanic. The driver responded by threatening to run me over with the car if I didn’t get out of the way.Business response
01/26/2024
We are so sorry about unpleasant conversation our driver had with you. We had a talk with our driver.
We called you the date you filed complaint. Unfortunately, the phone didn't get through. It ringed one time then busy line tone.
We will not get on your property again.
We apologize again.
Customer response
01/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Jason W***** J&D garage J & D Windsor Garage LLC Stay away from Jason and J&D period! Gave him $2800 (labor) $1800 (parts) to fix a coolant leak on my ***** ***** *****. Not only did it take 2 months when I got the car back it would not start on its own and even had several warnings that weren’t on before him. I proceeded to inform him I went to tech school and I am very familiar with repairing vehicles. I researched the particular problem and came to the conclusion they had swapped two of the plugs the coolant temperature sensor and the supercharger actuator plug. He had the car for 2 more weeks. After a total of 2 months and 2 weeks I asked him for my car back , after he continued to avoid fixing the issues after he said he would, told me I didn’t know how to fix these types of vehicles well I got news for you I fixed car myself after took me 2 days to fix it I was right all along it was your error Jason! I spent two days disassembling the car, taking off all the parts I already paid him to change, it’s pretty much I had to do the labor over again for free after paying him $2800 cash Jason promised he would reimburse me for my labor and parts. Still waiting for my money.Business response
08/31/2023
Customer stopped at J&D Windsor Garage (shop) and requested to tow his vehicle to our shop. The Vin is *****************, 2011 **** *****, ***** ***** ***** ************. Customer stated he recently purchased the car, had no history about vehicle’s drive performance. However he concerned about coolant leak. Shop diagnosed the coolant leak issue. The customer wanted to provide the parts for the job. We recommended customer to get parts from the ***** ***** dealer. Customer purchased the parts from his resources not from **** ***** dealer. When customer picked up the car on 6/20/23, coolant leak issue was resolved. There was no coolant leak. The vehicle started, run and drove fine.
NOTE: CUSTOMER DIDN’T GIVE SHOP $1800 FOR THE PARTS.
A week later, customer came back and stated having trouble to start vehicle. Shop has tried to resolved customer's concern. Customer wasn't satisfied with our resolution. On 7/13/23, shop made an appointment with **** ***** ********. The earliest appointment available was 9:30 AM on 8/16/2023. Shop was willing to pay the diagnosis and repair charge if the dealer's report states shop did something wrong. Customer refused the proposal and decided to pick up vehicle on the same date 7/13/2023. The shop has never avoided fixing the issue. We told customer we would like to send the **** ***** dealer to get a full diagnosis. We would reimburse customer portion of the labor if the dealer said we did wrong. There was no proof from third part that states shop’s fault.
He called police and we advised him to bring the vehicle to **** ***** dealer. Police said he refused to bring it to the dealer. He missed his appointment.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.